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Order is pending veryification process?

Hello, I am a return customer and my order is under verification process. I got this message:

"We regret to inform that this order is currently pending for verification purposes. Rest assured that the respective department has been notified to check and we will notify you via email at the soonest time possible once we have the received their reply. We thank you in advance for your patience and understanding. We truly apologized for the inconveniences caused. "

Not sure as to why it is pending verification.


Cancel that, seems it sorted itself out after a while. Guess I should have waited longer, sorry about that.

Hi Jesse we are glad that the issue has been resolved. Thank you.

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