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Seller not deliver my exalt

I order 2 exalt from Seller Store: THsell . Seller not reply my chat when i contact him using g2g chat. His status was online when i chat him. after my last chat his offline and i am not get my exalt.   

Can i cancel my order and got my money back? or even better if i can use the money to buying from another seller

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We will forward your cancellation request, and have you notified through a separate email once the cancellation and refund is complete

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