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Gold not delivered

I have been waiting for 3 hours now when the estimated delivery time was 1 hour and I still have not received my gold nor have I gotten an answer from the seller. What's going on with my delivery?

We have informed the seller to contact you on G2G chat for order 8653270.

 

20 minutes has gone by and still no response from the seller, how is this such a reoccurring thing? 

Seller is unreachable and you may opt to cancel and place a new order with another seller.

 

Cancel? Just to have to wait 3-5 business days in order to place another order? Unacceptable, if you are portraying sellers on your website as legitimate, they should be available when said. 

And on top of that, there is no button for me to cancel my order, so how would I opt to do that?

You can confirm with us and refund into store credit will take about 30 minutes instead of 3-5 business days. Thank you.

 

Then please cancel my order.

We have notified our respective department and it will be refunded into store credit within 30 minutes.

 

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