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No reply from "Player" (4 hours) past delivery time

I're ordered #8948544 and #8948515 more than 4 hours ago. The seller was online back then (!) and the ETA of the delivery was 1 hour. 4 hours later, he's suddenly offline and I have no reply from him in the chat.

Question: how do I reach out to him if I cannot even view his profile?

Hi Andrew,

We are sorry for any delayed while replying you. We have forwarded your complaint to our respective team for further action. You may email us at for faster reply. 

Thank you

Your order has been successfully delivered. Please let us know if you require further assistance. Thank you.

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