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My GW2 account got suspended

my gw2 account got suspended i would like some sort of refund and the zap i ordered they took off my account 


https://gyazo.com/5bc79da5405a2356dcac9619e37e9dbf

We have escalated this issue to the respective department for investigation, and we shall notify you by email once there is an updates on this matter. Thank you for your patience.


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