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Need help canceling order , Tickets keep closing.

ORDER №10480965  Please cancel and refund to my paypal , I don't understand why your staff keeps closing my tickets when I clearly need help. It's been nearly 12 hours waiting for my order to cancel and my paypal to be refunded.

Also note that I DO NOT want store credit. I repeat I want a FULL REFUND to my Paypal. Thank you in advance!

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