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Refund or new account.

I'm confused as to if I've contacted support so I'm posting something here. I have made a complaint on the order and I haven't been able to use my steam account I bought for over a day. I would like to request a new steam account with rust on it, or be refunded. There is no way for me to access the steam account since the buyer didn't provide the email and password for the email connected to the steam account.

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