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Purchase Order Status

Modified On: 2019-01-16 10:15:05 +0800

1. Pending

This means that either we have not received the payment, or the fund is pending for clearance at the payment gateway. 

It could also mean that the payment has been declined by your bank and you are advised to check with them for more information, since banks and credit card companies do not disclose the details to merchants, in their best interest to protect your privacy as their client

If you are using PayPal, the payment may be pending for eCheck clearance or PayPal's Payment Review.

Please contact us if payment has been made but the status still remains at pending.

2. Verifying

The transaction is pending for verification. Some payment gateways such as PayPal or Skrill requires you to verify your email address before the order can be processed. Under certain circumstances, you may be required to submit additional supporting document (eg. government-issued identity document) for the purpose of validating your information, ensuring that you are the rightful account owner.

3. Processing

The order is pending for delivery by the seller AND confirmation of receipt from you. If you did not confirm the delivery upon receipt of your order, the order will be completed by the system within 72 hours.

4. Completed

The order has been successfully delivered.

5. Canceled

The order has been canceled by you, or by the system if there is no payment received.

6. On Hold

This means there is a payment dispute with your order, which may occur in the case of a fraudulent or unauthorised payment made on an order under your account. 

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