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Disbursement Issues

Modified On: 2018-11-19 10:49:54 +0800


Withdrawal transaction has been cancelled

  • - Technical issue with payment gateway

Solution: Please withdraw again and we will process the payment on the coming payment schedule.

  • - Account validity issue

Solution: Please verify the account information and withdraw again once the correct information has been updated.

  • - Issue with Sold Orders

Solution: Please contact resolutioncenter@g2g.com for more details.

  • - Insufficient available balance in your account

Solution: Please adjust withdrawal amount and try again, or withdraw in another currency.

  • PayPal MassPay - Payment refused - we are unable to send the payment to the recipient

Solution: You account has refused to accept payment. Please contact PayPal to check on your account to fix the issue. You may withdraw again after resolving the issue with PayPal and updating the latest account information.

  • - PayPal MassPay - Payment denied - the recipient is unable to accept the payment

Solution: PayPal informed us that payment is denied as you may have set your account not to accept payment from us. Please check your account setting with PayPal. You may withdraw again after resolving the issue with PayPal and updating the latest account information.

  • PayPal Regular - Recipient accepts PayPal payments only through their website.

Solution: Your PayPal account is set to only allow to accept payment via website checkout. You may withdraw again once you have fixed the setting in your account or change to another available account.


Withdrawal transaction has been delayed

  • - National public holiday

Solution: Your withdrawal will be processed during normal working days.

  • WebMoney - System maintenance

Solution: Our finance team will check with WebMoney and process your payment as soon as the maintenance is over.

  • Skrill Moneybookers - System technical problem

Solution: Our finance team will check with Skrill Moneybookers and process your payment as soon as the issue is rectified.

  • PayPal MassPay - Payment is unclaimed

Solution: We have processed the payment but PayPal shows the payment as unclaimed. Please login to your PayPal account for currency arrangement and accept the fund.


For issues with PayPal, please contact their Customer Support through the following link:

https://www.paypal.com/smarthelp/contact-us




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