While it is a rare occurrence, sometimes our licensed payment service provider partner may require more time than usual to clear the transaction. Some other reasons are as follows:
For online transactions
1. The transaction has been sent to the credit card issuer for authorization and is pending a response from the card issuer.
2. Payment has been rejected by the card issuer without disclosing any reasons for the rejection by the card issuer.
3. Internal error where our licensed payment service provider partner’s connection to the payment server is unavailable/down.
4. Failed transaction where our licensed payment service provider partner could not locate payment for the order.
5. Technical errors (eg. scheduled maintenance for the payment gateway operated by our licensed payment service provider partner, or a technical error in the payment gateway resulting in errors in receiving the IPN corresponding with the order).
6. PayPal e-check: It may take up to 5 days for PayPal e-check clearance. PayPal e-check refers to an electronic funds transfer where the customer withdraws money directly from their bank account. When a customer sends money with an e-check from a U.S. bank account, the transaction is held as pending for 3-4 business days, until the electronic funds transfer clears the customer’s bank. If the e-check is sent from a Canadian bank account, the transaction is held as pending for 7-8 business days.
For offline transactions
1. We will proceed with the order once the customer has transferred the payment to our licensed payment service provider partner’s banking account, and our licensed payment service provider partner has confirmed receipt of payment.
2. The processing time will depend on the type of payment that you have selected during the checkout procedure.
