Frequently Asked Questions

• Trading safety guidelines

  Do purchase accounts that come with recovery access so you may gain full...

• How do I open a trade dispute or escalate an issue?

  We highly encourage buyer and seller to communicate through the G2G chat system...

• Should I click "Confirm Received" before I receive the item?

  If the seller has delivered you a defective item or falsely claimed to have delivered...

• Seller did not deliver within the promised delivery time. What should I do?

  While the majority of orders at G2G are delivered on time, some orders may be delivered...

• How do I complete the seller verification?

  We recommend you to use a mobile device with the following browsers for verification...

• Why do I have to submit my identity documents for verification?

  G2G is a company conducting businesses in regions where we are subject to Anti Money...