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Not received gold from 2 orders

I ordered from 2 different sellers ~13 hours ago with delivery stated to be within 1 hour of order:


ORDER №9100565

ORDER №9100125


The seller of ORDER №9100125 stated I would receive gold within 1-4 hours when I contact him by chat, however, I have still not received gold and any time I contact either seller they say "Im still working on it". How long does it take to login and send gold via mail? Should take less than 15 minutes... 


What's going on? And what should I do?

Hi immranarchy,


It seems like both of your order has been delivered and marked as completed. 


Thank you for shopping with us.


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