How Do I Open a Trade Dispute or Escalate an Issue?

The process for reporting or escalating an issue depends on the product type. Please follow the appropriate steps based on your order category.

For Accounts, Top-Ups, Items, Gift Cards, Video Games, and Software

1. Go to your Order Page and click the “Report” button

2. Select the appropriate reason for your report

3. Allow 48 hours for the seller to respond or provide a resolution

   We encourage you to communicate with the seller via chat to try and resolve the issue directly

4. If the seller does not respond after 48 hours, you may click “Escalate to G2G” to request an investigation

5. If:

   • You do not appeal within 48 hours of the seller’s response, or

   • You do not escalate within 48 hours after the seller fails to respond
     → The case will be automatically closed

For Game Coins, Boosting, Coaching, and Skins

1. If your order status is Processing, click “Not Receive”

   This will alert the seller to take action and submit proof of delivery

2. Wait 48 hours for the seller to respond or resolve the issue

   Again, we recommend using the chat function to communicate directly

3. If there is no response after 48 hours, click “Escalate to G2G” to raise the issue

4. If you do not escalate within 48 hours due to lack of response, the case will be automatically closed

5. If your order status is Completed, you may use the “Report” feature instead

Important Notes for Escalated Cases

1. If you want to continue delivery of the remaining items, click “Resolve Escalate” and communicate with the seller.

   Sellers cannot deliver while the order remains escalated

2. If you prefer to cancel and refund the remaining part of the order:

   • First, click “Resolve Escalate”

   • Then, confirm that you’ve received the items delivered so far

   • Finally, click “Cancel Order”