Should I Click “Confirm Received” Before I Receive the Item?

No. You should not click the “Confirm Received” button if:

• You have not received your order, or

• You cannot verify that the item is correct and in working condition

What If the Item is Defective or Not Delivered?

If the seller delivered a defective item or falsely marked your order as delivered:

1. Try to contact the seller via G2G Web Chat to clarify the situation

2. If the issue remains unresolved, you may open a trade dispute

3. When opening a dispute, be sure to attach any evidence or screenshots to support your case

Important: Clicking “Confirm Received” means you acknowledge the item has been delivered correctly. Do not click unless you're sure.