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Lol account banned

Hi, I bought a league of legends unranked account from https://www.g2g.com/jlchacha

and it got banned in less than 30 days so i should get new account for free as it's written in his description. I am leaving those 2 emails i got from u after my payment. What should i do to get my free account?

Answer me as soon as possible thanks.

 

 

-----FIRST EMAIL-----

Dear Stasio,

This is to notify you that your order is now being processed and we are currently preparing the account information for you.

For further updates for your current purchase, please sign in to your Shasso account through the following link:

https://www.g2g.com/order/buyOrder/index

Important note:View the account information in order to retrieve the username and password. You may proceed by login to your new game account and check on the characters of yours.

Addional Information :
- From your Shasso account, please kindly select "yes" tab to provide confirmation that you are able to login to your game account successfully. 
- The secret question and answer for your game account will be revealed to you once this procedure is complete. 
- If you are facing any difficulties in accessing the game account, please kindly select the "No" tab and fill out your queries on the delivery dispute comment box. Our representatives will provide their assistance by investigating on your claims.

Notifications will be sent to you once their investigation is complete or resolution is available for your case order.

Please do contact us on "Live Chat" or e-mail us at support@g2g.com if you required any further assistance. Our Customer Support Team operates 24/7 so any time is actually fine with us.


For any enquiries or assistance, you may use our Online Live Support service or feel free to leave us a message. Please remember to include your Order Number when contacting us to expedite the process. Thanks again for shopping with us! \n\nOffGamers: http://support.offgamers.com/support/discussions \nG2G: http://support.g2g.com/support/discussions/


G2G.com Team

------SECOND EMAIL------



 

Dear Stasio , 

Order Number : 11991704 
Order Date : 2019-01-24 03:32:10 
Detailed Invoice : https://www.g2g.com/order/buyOrder/order?oid=11991704 

Status : Processing 

Comment : 
The following items have been delivered : 
» EUNE Unranked Quality Smurf 22500 BE x 1 

For any enquiries or assistance, you may use our Online Live Support service or e-mail your enquiries to support@g2g.com. Please remember to include your Order Number when contacting us to expedite the process. Thanks again for shopping at G2G Marketplace. 


Regards, 
G2G Team


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