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A lot of confusion

Earlier I made a purchase and have anxiously been waiting it to be verified. Finally I open it and get this “We regret to inform that this order is currently pending for verification purposes. Rest assured that the respective department has been notified to check and we will notify you via email once we have the received their reply. We thank you in advance for your patience and understanding. We truly apologized for the inconveniences caused.” what does it mean and how long of a delay is it??

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