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Buying
Buying
All you need to know about purchasing, payments and refund
Payment and Refund
How to Buy?
Understanding Your Order Status & Cancellations
What is G2G Store Credit and How to Use It? (Not applicable to Singapore users)
I Do Not Have Credit Cards. What Are the Alternative Mode of Payment Methods Available?
I Have Paid, But the Order is Still in Pending or Canceled Status
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Trading Issues & Disputes
Seller did not deliver within the promised delivery time. What should I do?
I did not receive my order but the order details showed that the seller has delivered it.
How do I contact the seller?
How do I open a trade dispute or escalate an issue?
Should I click "Confirm Received" before I receive the item?
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Safety & Security
How do I know if a seller is trustworthy?
Trading safety guidelines
How to Safeguard Your Purchased Game Account
Beware of Phishing Attempts & Impersonation
Game-Specific Guides
ArcheAge: Auction House trading guide
Clash Royale: How to unlink account
Blade & Soul: Cross-server Dungeon trading guide
Neverwinter Online: Auction House trading guide
FIFA: Coins trading guide
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For Singapore Users Only
EU Buyers Handling Fee VAT for SG users
I do not have credit cards. What are the alternative mode of payment methods available for SG users?
How to locate Purchase Order for Top Up, Gift Cards, Video Games, Software & App, Mobile Recharge, Items or Accounts (SG)
What is order handling fee for Singapore users?
What payment options can I use as a Singapore user?
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