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G2G Support Center
Solution home
Buying
Buying
All you need to know about purchasing, payments and refund
Payment and Refund
How Easy Is It to Buy on G2G?
How Can I Easily Track My Order Status and Understand Cancellations on G2G?
What is G2G Store Credit and How to Use It? (Not applicable to Singapore users)
I Do Not Have Credit Cards. What Are the Alternative Mode of Payment Methods Available?
What Should I Do If My Order Is Still Pending or Was Canceled After Payment?
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Trading Issues & Disputes
Seller Did Not Deliver Within the Promised Delivery Time. What Should I Do?
I Didn't Receive My Order, but the Seller Marked It as Delivered
How Do I Contact the Seller?
How Do I Open a Trade Dispute or Escalate an Issue?
Should I Click “Confirm Received” Before I Receive the Item?
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Safety & Security
How Do I Know If a Seller Is Trustworthy?
How Buyers Can Trade Safely and Securely on G2G
How to Safeguard Your Purchased Game Account
Beware of Phishing Attempts & Impersonation
Game-Specific Guides
ArcheAge: Auction House Trading Guide
Clash Royale: How to Unlink an Account
Blade & Soul: Cross-Server Dungeon Trading Guide
Neverwinter Online: Auction House Trading Guide (Astral Diamonds)
FIFA: Coins Trading Guide (Player Auction Method)
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For Singapore Users Only
EU Buyers Handling Fee VAT for SG users
I do not have credit cards. What are the alternative mode of payment methods available for SG users?
How to locate Purchase Order for Top Up, Gift Cards, Video Games, Software & App, Mobile Recharge, Items or Accounts (SG)
What is order handling fee for Singapore users?
What payment options can I use as a Singapore user?
View all (12)
