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order #8630779 I want a refund and my wasted gems back...

i order from seller 12 win challenge .. within 300 gems
 i had 300 gems and 1 free entry .
he lost all  gems and didn't get me the 12 win
so even if i get the refund.. i would be still lacking  the gems.. he bought 200 gems but still i miss gems
now he telling me accept 10 wins as 12 wins.. i only bought the service for 12 win ...
and it also way past the eta ... he wasted my time for nothing
i want a refund                            

Hi Mansour,

Your order is canceled into the store credit previously and it seems you have used your store credit accordingly. We will consider your issue is attended properly. 

Thank you

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