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No Response from seller for order

 look I purchased gems for Clash of Clans and all I ask for is communication when they are starting the process so I know when to not log into my game but I get nothing at all.  Have some damn decency to respond to a client who just purchased something on your site and given you their information and trusting you not to screw them over it's not hard to talk and let us know what the hell is going on.

Hi James,


It seems your order 8891090 has been delivered by our seller previously. You may confirm your order through our website. We apologise for any inconvenience you faced while shopping with us. 


Thank you


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