When buying a game account on G2G, every transaction is protected by GamerProtect, our platform’s security system designed to ensure a safe and fair experience for both buyers and sellers. One of the most important things to understand is the duration of this protection and what actions you can take during—and after—it ends.
G2G GamerProtect: 14-Day Insurance Period
All game accounts sold on G2G include 14 days of insurance coverage starting from the moment the order is marked as "Delivered."
During this 14-day period:
Buyers are protected against account-related issues
If an issue arises, the buyer should first contact the seller via the chat function to try to resolve the problem directly
If the issue cannot be resolved with the seller, the buyer must escalate the case by filing a trade dispute through the official process
G2G will then investigate and assist in disputes specifically related to account access or ownership—provided the claim is filed within the 14-day insurance window and includes proper evidence
If account-related issues are confirmed during this time, eligible buyers may receive a refund or replacement, depending on case details and product availability.
After this period ends, G2G will no longer be able to assist with any account-related issues.
Why Is the Insurance Limited to 14 Days?
The 14-day period reflects a balance between buyer protection and payment finalization for sellers. After this window:
The seller's payment is released
Our licensed payment service partner will release the funds, limits our ability to take direct action
As a platform, we do not retain control over payments - as doing so would be unfair to sellers and violate payment processing guidelines
Even if a seller offers their own post-sale guarantee:
G2G’s GamerProtect insurance ends after 14 days. Post-sale issues beyond this period must be resolved directly with the seller.
What to Do During the 14-Day Coverage
To ensure your game account is secure and functional during the protected period:
1. Verify the account immediately
Confirm that the account is in good standing
Ensure you get all original game account information from the seller.
Ensure the delivered content matches the listing description
Do not click Confirm Received if anything appears incorrect or missing. Once confirmed, the seller receives payment and dispute options may be limited
2. Safeguard your account
Take these steps to help prevent any account-related issues after delivery:
Change all login credentials and associated email addresses (if possible)
Set a strong password and enable multi-factor authentication
Bind your own recovery phone number or email to the account
Avoid sharing your login information with anyone
For full steps, refer to this guide:
How to safeguard your game account after purchase
3. Contact the seller or raise a dispute if needed
Use the chat feature on the order page to message the seller directly
If the seller is unresponsive or the issue is not resolved, raise a trade dispute by following this step-by-step guide:
How to raise a trade dispute
How to File a Strong Dispute Report
When raising a trade dispute:
Include a full screen recording of the login process
Clearly capture any discrepancies or problems with the account
Ensure the recording proves that the issue is tied to the same account provided by the seller
Failure to provide sufficient, clear evidence may result in the case being closed or rejected.
Also:
Respond promptly to the case updates. Delayed responses may lead to automatic closure or unfavorable results
After 14 Days: What Buyers Should Know
Once the 14-day GamerProtect window ends:
G2G will no longer investigate or mediate any account-related issues
Buyers must contact the seller directly for any post-sale concerns
G2G does not extend insurance beyond the 14-day window, even if the seller has provided additional guarantees
Final Reminders
Always verify and secure your game account immediately after receiving it
Make full use of the 14-day coverage to report any account-related issues
After the protection expires, G2G cannot intervene or reverse the transaction
For further assistance, visit our Help Center or contact our support team.