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Verifying very slow

Hi , I Bought some Gold yesterday 18/10 , but my order still says that it's verifying, Is the seller still active? 
ORDER №9287888


https://gyazo.com/c64e4aae55de44bd48632be6e5627054

How long did it take.  My order has been verifying for a little over an hour now from the same seller

 


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