Frequently Asked Questions

• Trading safety guidelines

  Please make sure to send screenshots of evidence, along with your order number and complaint details, to support@g2g.com when you discover any violations by the seller...

• How do I open a trade dispute or escalate an issue?

  In fact, issues can be quickly resolved between the buyer and seller. We strongly recommend that both parties communicate through the G2G chat system to resolve any problems...

• Should I click "Confirm Received" before I receive the item?

  If you have not yet received the item you purchased, or before confirming that the received item is correct, please do not click "Confirm Received"...

• Seller did not deliver within the promised delivery time. What should I do?

  Please try to contact the seller through G2G Chat to inquire about the delivery status. If you are unable to contact the seller to complete the order after 2 days, you can file a complaint against the seller...

• How do I complete the identity verification?

  We recommend using a mobile device with the following browsers for verification, as mobile device cameras can provide clearer...

• Why do I have to submit my identity documents for verification?

  G2G is a company operating in regions with anti-money laundering (AML) regulations. Therefore, we are committed to working with financial regulators...