If you’ve submitted a support ticket to G2G and are still waiting for a reply, we understand how frustrating that can be. Here’s what you need to know about response times, what not to do, and how to ensure your issue gets resolved as smoothly as possible.
How Long Does It Usually Take to Get a Response?
G2G strives to respond to all support tickets as quickly as possible, usually within 24 to 72 hours on business days. However, during peak periods or high-volume events (such as major game updates or promotions), response times may be slightly delayed.
What to Do While You Wait
Check your email inbox (including spam or junk folders) for any replies from support@g2g.com.
Log in to your G2G account and visit the Support Tickets section to track the status of your submission.
Be patient — providing a well-detailed ticket with relevant information increases the chance of a quicker and more accurate response.
Why You Should Not Submit Multiple Tickets
We understand the urgency, but submitting multiple tickets for the same issue can actually slow down the support process. Here’s why:
Ticket congestion: Duplicate tickets overload the system and delay the team’s ability to prioritize and address each issue efficiently.
Merged tickets = delays: Support agents must manually identify and merge duplicate tickets, which uses up valuable time.
Inconsistent information: When the same issue is spread across different threads, important context can be lost or misunderstood.
Important: Always stick to one ticket per issue. If you have additional information to provide, simply reply to your existing ticket instead of creating a new one.
Best Practices for Faster Support
Be clear and concise: Include key details like order numbers, screenshots, and a description of the issue.
Choose the correct category: Selecting the right topic helps route your ticket to the most relevant team.
Communicate respectfully: Polite, constructive language fosters a smoother support experience.
Still No Response After 72 Hours?
If it has been more than 72 hours with no reply:
Recheck your email inbox and support ticket dashboard.
Reply to your existing ticket to follow up.
Avoid opening new tickets for the same issue — this only adds to the delay.
Summary
| Do This | Don’t Do This |
|---|---|
| Submit one clear, detailed ticket | Submit multiple tickets for the same issue |
| Add new details as replies to your original ticket | Create new tickets to follow up |
| Wait patiently and check your ticket status | Spam the system with duplicate messages |
Need more help? Visit our Help Center homepage to explore additional resources.