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I made a payment for 12,000 fifa points I made the charge but I did not receive

hello, buy 12000 fifa points, I asked my card number I made the payment I got the notification to my cell phone by the bank that made the charge but I had not logged in and did not give me an order number to see if it is possible that help me the amount was $ 636 mxn and my mastercard has termination 806


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