Note for Singapore Users: Please refer to this article for Singapore-specific payment instructions.
Note : Conversion of Seller Withdrawal Credit to another currency is not supported at present.
We do not support transferring your Available Balance to Store Credit, nor can Available Balance be used to place orders or checkout on the platform.
To comply with regulatory requirements, funds can only be withdrawn to payment accounts where the beneficiary name matches the G2G profile name.
Sellers can manage their payments using either of the following options:
Payment Options
Auto Remittance
Eligible sellers can opt into automatic payments. This ensures withdrawals are processed promptly and without manual steps.Manual Payment Request
Sellers may also request withdrawals manually. This option offers more flexibility but is subject to company approval.
Can I Set My Withdrawal Account in Advance?
We currently do not support setting up a withdrawal account in advance. Withdrawal accounts can only be added once your seller account has an active balance (payment) available.
Step-by-Step Guide to Manual Payment Request
Log in to your G2G account, and click your "profile icon" in the top menu. From the dropdown, select "Available Balance".
You may withdraw to an existing payment account or add a new one
To add a new account, select a payment gateway or change the currency to see more options
Fill in all required information and click Submit to save your new payment account
When you're ready to withdraw, select a payment account and enter the amount
Review all information carefully before confirming your withdrawal
After submission, you'll receive a payment request number
To view your payment ID, click on your Available Balance
You’ll then be able to retrieve your Payment ID and view full details
IMPORTANT: WITHDRAWAL VERIFICATION
In some cases, G2G may require you to complete an identity verification step before your withdrawal can be processed. This is a standard compliance requirement and is not an indication that anything is wrong with your account.
If verification is required:
- You will be notified by G2G via email with specific instructions.
- You may be asked to submit a valid government-issued ID such as a passport or driver's license.
- Your funds remain safe in your account throughout the review period, they are not at risk.
- Do not attempt to cancel your withdrawal request while verification is in progress.
Once verification is complete, your withdrawal will be processed in the next available payment cycle.
If you have already submitted your documents and have not received an update within 5 business days, contact G2G Support at support@g2g.com and include your ticket or withdrawal reference number.