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Guidelines on Payment Account and Withdrawal for Sellers

Note for Singapore users: Please refer to this article for region-specific guidelines.


Currency and Gateway Restrictions

Sellers based in Indonesia, Malaysia, or Singapore are restricted to using their local currency and payment gateway for withdrawals.

You may add up to 5 withdrawal accounts, even if they use the same payment method. Once added, your withdrawal account will undergo a verification process that may take up to 48 hours.


Special Notes for Indonesian Users

Payment gateways for Indonesian sellers may enforce monthly limits.
Typically, withdrawals are capped at IDR 20 million per month. If exceeded, the seller must wait and apply again the following month.


Common Reasons for Withdrawal Account Setup Failure

  1. Incorrect currency selection
    Ensure the selected currency matches your location and payment method.

  2. Unauthenticated withdrawal account
    Contact your payment provider to verify your account if needed.

  3. Name mismatch between withdrawal account and G2G profile
    Contact G2G Support for assistance if names do not match.

  4. Exceeded account addition attempts
    Multiple failed attempts may result in a restriction—contact Support to resolve this.


OTP Setup Issues

If you are unable to receive the OTP when setting up your withdrawal account:

  • Ensure MFA (Multi-Factor Authentication) is enabled on your G2G account

  • Double-check that all payment account details are correctly filled

  • If OTP is still not received, please contact Support for assistance


Payment Account Nickname (Remark)

The “Payment Account Remark” field allows you to assign a nickname to each withdrawal account. This makes it easier to manage and differentiate between multiple accounts.


Managing Withdrawal Accounts

Sellers can view and manage all previously added withdrawal accounts from the withdrawal page.
Clicking on an account will reveal a delete icon, allowing you to edit or remove the account as needed.

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