G2G Support Center

Submit a ticket My Tickets

How to request payment?

As part of our obligation to regulatory compliance, sellers can only withdraw funds to accounts with beneficiary name that matches G2G profile name. Users have the flexibility to manage their payments efficiently with two options: 

  • Auto Remittance: Sellers can opt for automatic payment remittance, provided they meet the payment requirements. This streamlined process ensures timely and hassle-free withdrawals. 
  • Manual Payment Request: Sellers also have the option to request manual payment withdrawals, subject to the company's approval. This option offers additional flexibility but requires authorization.

1. Go to "My G2G" and click "Payment". You can choose to convert your funds or proceed with the withdrawal.

2. To convert your funds prior to withdrawal, click "Convert" and select your preferred currency. Please make sure you have selected the payment gateway with the correct receiving currency, as currency conversion may lead to irreversible forex loss.

3. You may withdraw funds to an existing payment account or create a new one instead. If you wish to add a new payment account, select one of the payment gateway listed or change currency to view more.

4. Enter all information and submit to create new payment account.

5. When you are ready to withdraw, select one of the existing payment account, then enter the amount to withdraw.

6. Double check all information before confirming your withdrawal.

7. You will receive your payment request number upon submission.

8. To view your payment ID, click on your available balance.

9. You can then retrieve the Payment ID and view its details.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.