Seller protection provides instant payouts to qualified sellers, regardless of the outcome of a chargeback. This program helps shield sellers from financial risk, provided certain conditions are met.
To check your eligibility, go to your profile page on G2G.
Qualification Criteria
To be eligible for seller chargeback protection, sellers must meet the following requirements:
Respond promptly to email notifications about chargebacks and submit sufficient proof of delivery.
Maintain a monthly chargeback percentage that does not exceed 0.5%.
Eligibility Overview
Eligible
Sellers will receive an instant payout even if the chargeback is decided in favor of the buyer, as long as:
The chargeback percentage is 0.5% or lower, and
Adequate delivery proof is provided on time.
Not eligible
If a seller does not meet the criteria:
The disputed amount will be held until the payment gateway reaches a decision.
If the seller wins, the funds will be released.
If the buyer wins, the amount will be deducted.
This applies to all types of chargeback reasons.
Chargeback Percentage Calculation
Chargeback percentage = Previous month's disputed amount ÷ Sales from two months prior
| Month | Sales | Disputed Amount | Chargeback % | Eligibility |
|---|---|---|---|---|
| Jan | $100,000 | $1,000 | – | – |
| Feb | $80,000 | $400 | – | – |
| Mar | $120,000 | $1,100 | 0.4% | Eligible |
| Apr | $70,000 | $600 | 1.375% | Not eligible |
| May | $120,000 | $600 | 0.5% | Eligible |
Example:
To check eligibility for May:
April’s disputed amount ($600) divided by March’s sales ($120,000) = 0.5% → Eligible
Best Practices to Prevent Chargebacks
To reduce chargeback risk and maintain protection:
Write accurate and detailed product descriptions
Include multiple high-quality photos of the item
Submit complete proof of delivery promptly
Respond to buyer messages and resolve issues professionally
Keep all communication and supporting documentation for reference