G2G Support Center

Submit Ticket My Ticket
Welcome
Login

Why Do We Request Video Recordings Instead of Screenshots?

To ensure fair and accurate investigations, we may request a video recording rather than just screenshots. Here’s why:


1. Videos Show the Full Context

A video provides a continuous stream of actions, helping us understand the sequence and timing of events.

Screenshots only capture a moment in time, which may miss important details leading up to or following an incident.


2. Videos Are Stronger Evidence

Compared to a single screenshot that may be unclear or misinterpreted, a video offers clearer and more reliable proof.

Watching events unfold can remove doubts and help support a fair resolution.


3. Videos Improve Review Efficiency

A single video is often quicker to review than multiple screenshots.

It saves time by presenting everything in one continuous view, eliminating the need to piece together separate images.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.