G2G Support Center

Submit a ticket My Tickets
Welcome
Login

Why do we request video recording instead of screenshots?

1. Videos provide a continuous stream of information. This context is crucial for understanding the sequence of actions and reactions. Screenshots capture only specific moments, potentially missing the broader context or the lead-up to an event. 

2. A video recording can provide more conclusive evidence compared to a single screenshot, which might be subject to interpretation. The ability to see events unfold can support investigation and reduce doubts about the accuracy of the presented evidence. 

3. Reviewing a video may be more efficient than examining a series of screenshots. We can quickly grasp the sequence of events without having to piece together separate static images.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.