G2G Rent Time Services (RTS) Rules and Guidelines

Devi Sha

Modified on: Mon, 5 Oct, 2026 at 3:41 PM

Rent Time Services (RTS) is G2G's live and on-demand session marketplace, covering the following categories:

Gaming

GamePal
GamePal is a social gaming service that allows players to book skilled or engaging gamers to play together in real time. It focuses on companionship, teamwork, and in-game assistance, whether for fun, ranking up, or learning through play. Sellers earn by monetizing their time, personality, and gameplay presence through paid sessions.

Game Coaching
Game Coaching is a skill-based service where experienced gamers provide structured training to help players improve their performance. Buyers can book services such as 1-on-1 coaching, match sessions, VOD reviews, and team training. Sellers monetize their expertise, strategy, and competitive experience through paid coaching sessions.

Spiritual & Wellness

Tarot Reading
Tarot Reading is a reading service where sellers provide card-based readings for buyers' personal insight or entertainment.

Feng Shui
Feng Shui is a reading/consultation service based on traditional Chinese metaphysics, covering Bazi Reading, Date Selection, and Compatibility Reading.

Pet Reading
Pet Reading is a reading service where sellers provide intuitive or card-based readings focused on a buyer's pet (e.g. behavior, bonding, wellbeing), for entertainment and personal insight purposes.

Astrology
Astrology is a consultation service where sellers provide birth-chart or horoscope-based readings for buyers' personal insight or entertainment.

Guided Meditation
Guided Meditation is a call service where sellers lead buyers through relaxation, breathing, or mindfulness exercises for general wellness and stress-relief purposes.

Palm Reading
Palm Reading is a reading service where sellers provide palmistry-based readings for buyers' personal insight or entertainment.

Companionship

Sleep Call
Sleep Call is a live companionship and relaxation call intended to help the buyer relax or fall asleep. The buyer selects the call format — voice or video — at the time of booking.

Chat
Chat is a live call for casual conversation and companionship. This is distinct from Sleep Call and is not a texting or messaging service.

Gym Buddy
Gym Buddy is a live companionship call service where sellers accompany buyers during workouts for motivation, accountability, and company. This is virtual companionship, not in-person or certified personal training.

Focus Session
Focus Session is a live companionship call service where sellers keep buyers company while they study, work, or complete tasks, providing accountability and motivation without direct instruction.

Just Chilling
Just Chilling is a live companionship call service for casual, low-pressure hangout-style conversation, intended for relaxed company rather than structured conversation or task-focused sessions.

Fun & Entertainment

Custom Greetings
Custom Greetings is primarily a pre-recorded, deliverable-based service where sellers record a personalized video or audio greeting, shout-out, or message for the buyer to keep or send to a third party. A live-session booking option is also offered alongside the pre-recorded format.

Draw & Chat
Draw & Chat is a live online call service where sellers draw or sketch live while chatting with the buyer, combining companionship with a creative activity.

ASMR
ASMR is a live online call service where sellers perform ASMR-style audio or visual triggers (e.g. whispering, tapping, soft sounds) intended for relaxation purposes only.

Skill Building with AI

Coding
Coding is a live online call service where sellers help buyers with programming tasks, code review, debugging, or learning to code in real time by utilizing AI help.

Language Learning
Language Learning is a live online call service where sellers provide conversational practice or structured instruction in a foreign language by utilizing AI help.

Copywriting
Copywriting is a live online call service where sellers help buyers write or edit marketing, business, or personal copy in real time, and ultimately help buyers learn how to utilize AI in their work.

Art & Design
Art & Design is a live online call service where sellers work with buyers in real time on digital or traditional artwork, illustrations, or design concepts, and ultimately help buyers learn how to utilize AI in their work

Test Prep
Test Prep is a live online call service where sellers help buyers prepare for academic or professional exams through instruction, practice, or review by utilizing AI help.

Photography & Videography
Photography & Videography is a live online call service where sellers provide real-time photo/video editing guidance, retouching walkthroughs, and ultimately help buyers learn how to incorporate AI in their work.

Tutoring
Tutoring is a live online call service where sellers provide academic instruction or homework help in a specific subject by utilizing AI help.

Hobbies & Lifestyle

Music Learning
Music Learning is a live online call service where sellers provide instruction in an instrument, singing, or music theory.

Cooking Class
Cooking Class is a live online call service where sellers guide buyers through a recipe or cooking technique in real time.

Craft & Hands-on
Craft & Hands-on is a live online call service where sellers guide buyers through a hands-on craft or DIY activity (e.g. knitting, painting, model-building) in real time.

Lifestyle & Presence
Lifestyle & Presence is a live call service where sellers guide buyers on public speaking, how to present themselves in public, and etiquettes.

Pilates
Pilates is a live online call service where sellers lead buyers through Pilates exercises for general fitness purposes. This is virtual instruction, not in-person or medically supervised physical therapy.

Welcome to G2G's Rent Time Services (RTS) community! By using the service, you agree to abide by all G2G's policies & guidelines including but not limited to the Terms of Service, Privacy Policy, and other platform-wide regulations.

For purposes of G2G's Rent Time Services (RTS) offerings, G2G provides an in-platform video communication feature (the "In-Platform Call") as a sole technical means to facilitate interactions between users in connection with services offered on the platform, including all Gaming, Spiritual & Wellness, Companionship, Fun & Entertainment, Skill Building with AI, and Hobbies & Lifestyle services listed above.

Important: Sessions Must Only Be Conducted via G2G's In-Platform Call

Any services purportedly conducted outside G2G's In-Platform Call, including via Zoom's standalone applications, websites, or accounts, are outside the scope of G2G's platform and may be deemed invalid or void in accordance with this set of Rules and Guidelines.

1. CONTENT RESTRICTIONS

1.1 Hate Speech

We do not tolerate hate speech or content that incites violence or hatred against any individual or group based on attributes such as race, ethnicity, sexual orientation, gender, religion, age, disability, or similar grounds. Any instances of hate speech will be investigated and appropriate action will be taken.

1.2 Discrimination

Discriminatory behavior is strictly prohibited. Treat all individuals and groups fairly and respectfully, regardless of age, disability, ethnicity, gender, marital status, race, religion, or sexual orientation.

1.3 Adult, Nudity, and Sexual Activity

Explicit content intended for sexual gratification, sexually explicit material involving minors, and content that exploits minors in any way are strictly forbidden. Additionally, any content depicting explicit sexual activity is not allowed. This applies across all RTS services, including Sleep Call and ASMR, where content intended to be sexually suggestive — including ASMR-style content aimed at sexual gratification — is strictly prohibited.

Listings and session recordings in certain categories are subject to enhanced moderation/review by G2G, over and above the standard review level applied to other RTS services.

1.4 Harassment

Harassment, including bullying, offensive comments, and unwanted advances, is not tolerated. Maintain respectful and appropriate communication at all times.

1.5 Politics and Sensitive Issues

Political opinions, policy debates, religious doctrines or disputes, socially controversial or divisive topics, or any personal or global issues likely to cause discomfort or spark heated arguments are prohibited from being mentioned or discussed during the session. Our goal is to create a safe, respectful, and welcoming environment where everyone can focus on the session, free from potentially divisive topics like politics or sensitive issues.

1.6 Guidance and Advice Disclaimer (Tarot Reading, Feng Shui, Astrology, Palm Reading & Pet Reading)

Readings are provided for entertainment, reflection, cultural, and personal insight purposes only, and must not be presented as a substitute for professional medical, legal, financial, or psychiatric advice. Sellers must not diagnose medical or mental health conditions, and must not guarantee specific outcomes (e.g. wealth, marriage, career success, or a pet's behavior/health). Sellers must not use fear-based claims — such as references to curses, spirit attachment, or bad fate — to pressure buyers into paid removal, protection, or "fix" services.

1.7 Wellness & Fitness Disclaimer (Guided Meditation, Gym Buddy & Pilates)

These sessions are for general relaxation, motivation, and fitness-companionship purposes only, and must not be presented as a substitute for professional medical, psychiatric, or physical-therapy advice. Sellers must not diagnose medical or mental health conditions, must not design medical exercise/rehabilitation programs, and must not guarantee specific outcomes (e.g. weight loss, fitness targets, or resolution of anxiety/sleep issues).

1.8 Skill-Building Disclaimer (Coding, Language Learning, Copywriting, Art & Design, Test Prep, Photography & Videography, Tutoring, Music Learning, Cooking Class, Craft & Hands-on)

These sessions are for personal skill development and entertainment purposes. Sellers must not guarantee specific outcomes (e.g. exam scores, grades, job offers, certifications, or content going viral), and must not claim accredited, certified, or licensed instructor/professional status that they do not hold.

2. POSTING AND COMMUNICATION GUIDELINES

2.1 Advertising

Advertising of brands, products, services, or personal content requires prior permission from G2G.

2.2 Romantic Relationships

Seeking romantic relationships is not allowed through description, bios, or chat. Given the intimate nature of Companionship services (Sleep Call, Chat, Gym Buddy, Focus Session, Just Chilling, Lifestyle & Presence), this restriction is strictly enforced — sellers must not adopt romantic framing, terms of endearment, or partner-like conduct in bios or during sessions.

2.3 Spam

Any form of spam is prohibited.

2.4 Stalking and Harassment

Stalking, harassment, and bullying are strictly prohibited.

2.5 Data Minimization (Feng Shui, Astrology & Palm Reading)

Where a reading requires the buyer's personal or biometric data — such as birth date, time, place of birth (Feng Shui, Astrology), or a photo of the buyer's palm (Palm Reading) — sellers must request only the information necessary to conduct the reading.

2.6 Off-Platform Solicitation (Chat & Companionship Services)

Sellers and buyers must not exchange external contact details, such as Discord, WhatsApp, Telegram, phone numbers, or social media handles, in order to continue the relationship off-platform. 2.7 Materials Shared During Sessions (Skill Building Services & Custom Greetings)

Where a buyer shares materials during a session or order (e.g. code for Coding, a brief for Copywriting and Art & Design, photos/videos for Photography & Videography, or content for a Custom Greeting), sellers must use such materials solely for the purposes of that session or order, and must not copy, distribute, publish, or use them for any other purpose without the buyer's explicit permission.

3. PROPER USE OF SERVICES

3.1 Disruption and Security

Do not engage in activities that disrupt the service, compromise security, or harm the servers or networks connected to G2G.

3.2 Third-Party Applications

Do not create or use third-party applications without explicit written consent from G2G.

3.3 Prohibited Actions/Conducts

Do not engage in any activity that violates G2G's Terms of Service and/or any legislations or regulations, including attempting to manipulate or undermine elections, promoting fake news, promoting any illegal, inappropriate, or harmful activity or encouraging any form of discrimination during the sessions.

This includes, but is not limited to:

Use or display of illegal drugs, weapons, or substances
Lewd, abusive, or sexually explicit behavior
Harassment, threats, hate speech, or discrimination
Activities that may violate local, national, or international laws

3.4 Platform Liability

G2G acts solely as a neutral intermediary and does not bear liability for the actions, conduct, or content of users during live sessions. However, G2G reserves the right to monitor and review recorded sessions periodically for, inter alia, audit and policy enforcement purposes. In the event of a dispute, report, or suspected policy violation, G2G may intervene and take appropriate action, including reviewing recordings, suspending accounts, or involving law enforcement when necessary. All sessions are recorded for transparency, safety, and quality control. G2G retains the right to share these recordings with relevant authorities if required or if user behavior constitutes a violation of law or our platform's Terms of Service and/or guidelines.

3.5 Enforcement and Dispute Resolution

G2G reserves the right to suspend or permanently ban any user found to have violated G2G's policies and guidelines, based on review of session recordings or credible reports. Users may submit reports or disputes through our support portal – support@g2g.com. G2G will assess such claims at its sole discretion using available evidence, including session recordings.

3.6 Professional Certification Claims (Feng Shui, Astrology, Palm Reading, Pet Reading, Gym Buddy, Pilates & Skill Building Services)

Sellers must not claim professional certifications, licences, qualifications or association memberships they do not hold. This includes, for example, claiming to be a licensed Feng Shui master, a certified personal trainer, a certified teacher or tutor, or a licensed therapist.

Sellers are not required to state that they lack a certification. A seller offering Gym Buddy or Pilates services, for instance, need not declare that they are not a certified trainer, provided they make no claim to be one.

Buyers are encouraged to request evidence of any certification claimed in a listing and to verify it independently before placing an order. G2G does not verify or authenticate certificates or credentials, and does not require sellers to submit proof of them.

4. SELLER AND BUYER RESPONSIBILITIES

4.1 GamePal & Game Coaching

Buyer can submit a report under "Seller Joined Late or Left Early" only where the seller's total attendance is less than 85% of the purchased session duration.
If the buyer or seller does not attend the session at all, the session will be considered a "No Show."
In the event of a Buyer No Show, the buyer shall not be entitled to any refund, and the seller will receive full credit for the session as if it were successfully completed.
In the event of Seller No Show, the buyer shall not be entitled to any refund, and the seller will receive full credit for the session, unless the buyer reports to request a refund first.
If the buyer leaves mid-session or the buyer's connection is down, the seller must attend at least 85% of the session duration or complete the session in order to receive full credit.

4.2 VOD Review

Video File Requirement

Allowed file type: .MOV and .MP4 only
Max. number of files: No limit
Max. file size per file: 1 GB
Video Duration: No limit

Pricing

Sellers can set their pricing per minute and specify a minimum purchase duration.
If the total uploaded video duration is shorter than the minimum required length, the buyer will not be able to proceed.
The system will round up video duration to the nearest minute for pricing calculations.

Example: If a buyer uploads a 2-minute 34-second video, the system will round it up to 3 minutes, and the charge will be based on 3 minutes of pricing.

4.3 Platform Fee & Net Earnings

Pricing across RTS is calculated on a per-minute basis. The platform fee charged to the seller is made up of two components:

(1) a technical cost component covering video call and recording costs, charged at approximately 0.022 USD per minute, and

(2) a commission fee ranging from 9.99% to 19.99% of the session price, depending on the seller's tier, with higher-tier sellers paying the lower end of the range. Together, these two components make up the total platform fee, which is deducted from the seller's earnings.

Example – Platform Fee Calculation (30-minute session @ 1 USD per minute, seller on the top tier at 9.99% commission):

Session Price: 30 minutes x 1 USD/minute = 30 USD
Technical Cost: 0.022 USD x 30 minutes = 0.66 USD
Commission Fee: 9.99% x 30 USD = 3.00 USD
Total Platform Fee: 0.66 USD + 3.00 USD = 3.66 USD

Example – Net Earnings Calculation:

Session Price - Total Platform Fee = Net Earnings

30 USD - 3.66 USD = 26.34 USD

Note: the commission tier shown above (9.99%) is the top tier. Sellers on lower tiers pay up to 19.99% commission until they advance to a higher tier, which increases the commission component and total platform fee accordingly, following the same calculation method.

This fee structure (Sections 4.3–4.8) applies to legacy services (GamePal, Game Coaching, Tarot Reading, Feng Shui, Sleep Call, Chat). Newly added services use a different commission tier — see Section 4.9.

4.4 Tarot Reading

Priced per session and delivered via a live online call. The existing No Show and 85%-attendance rules (per 4.1) apply as-is.

4.5 Feng Shui

Priced per session and delivered via a live online call. The existing No Show and 85%-attendance rules (per 4.1) apply as-is.

4.6 Sleep Call

Priced per session and delivered via a live online call. The existing No Show and 85%-attendance rules (per 4.1) apply as-is.

4.7 Chat

As a live call service, the existing No Show and 85%-attendance rules (per 4.1) apply as-is.

4.8 Offer Media Requirements (Applies to All Services)

This requirement applies to all RTS services when creating an offer.

Images/Videos

Minimum 1 photo or video is required to showcase the service.
Maximum 3 media files (photos and/or videos) may be uploaded per offer.
Max. image size: 3.0 MB | Format: JPG, PNG, WEBP | Resolution: min. 800px x 800px
Max. video size: 50.0 MB | Format: MP4, MOV | Duration: 15s - 60s

Audio

Sellers are required to upload 1 audio clip per offer, either via direct file upload or in-app recording.
Max. audio size: 2.0 MB | Format: MP3, M4A, WAV, OGG | Duration: 10s - 20s.

4.9 Newly Added Live-Call Services (Pet Reading, Astrology, Guided Meditation, Palm Reading, Gym Buddy, Focus Session, Just Chilling, Draw & Chat, ASMR, Coding, Language Learning, Copywriting, Art & Design, Test Prep, Photography & Videography, Tutoring, Music Learning, Cooking Class, Craft & Hands-on, Lifestyle & Presence, Pilates)

Unless stated otherwise, these services are priced per session and delivered via a live online call. The existing No Show and 85%-attendance rules (per 4.1) apply as-is.

4.10 Custom Greetings (Hybrid Deliverable / Live)

Where booked as a pre-recorded greeting, Custom Greetings follows the VOD-style file-handling model: sellers set pricing per deliverable, delivery is made through G2G's in-platform order/file system (see 3.8), and the Offer Media Requirements in Section 4.8 apply to the recorded file. Where booked as a live session, Section 4.9's pricing and attendance rules apply as-is.

5. ACCURATE DELIVERIES AND DESCRIPTIONS

5.1 Accurate Descriptions

Sellers must provide accurate and truthful descriptions of their services. Deliverables should align with what is stated in the service description.

5.2 Punctuality

Both sellers and buyers are expected to adhere to agreed-upon session times. Punctuality ensures a respectful and smooth experience for all parties involved.

5.3 Tarot Reading

Listings must accurately state the subcategory focus (Love & Relationships, Destiny & Life Path, or Career & Work), and delivery must match what is advertised.

5.4 Feng Shui

Listings must accurately state the consultation type, and delivery must match what is advertised.

5.5 Sleep Call

The voice type advertised in the listing must match what is delivered during the session.

5.6 Chat

Listings must accurately state the subcategory focus and session duration, and delivery must match what is advertised.

5.7 All Newly Added Services

Listings for Pet Reading, Astrology, Guided Meditation, Palm Reading, Gym Buddy, Focus Session, Just Chilling, Custom Greetings, Draw & Chat, ASMR, Coding, Language Learning, Copywriting, Art & Design, Test Prep, Photography & Videography, Tutoring, Music Learning, Cooking Class, Craft & Hands-on, Lifestyle & Presence, and Pilates must accurately state the service subcategory/focus and session format (live call vs. deliverable), and delivery must match what is advertised.

6. PROFESSIONALISM AND CONDUCT

6.1 Professionalism

Sellers are required to maintain a high level of professionalism throughout all aspects of their sessions. This includes communication, conduct, and content provided.

6.2 Unprofessional Behavior

Any form of unprofessional conduct, including offensive language, disrespectful behavior, or inappropriate content, will be subject to review by G2G and may impact the overall rating of the seller.

6.3 Use of Cheats and Third-Party Tools

Sellers are prohibited from using or promoting cheats, bots, aimbots, or any unauthorized third-party tools that violate the game's terms of service — regardless of whether this is disclosed to the buyer. Violations may result in listing takedown, suspension, or permanent removal from the platform.

7. IMPACT ON RATINGS

7.1 Rating Consideration

G2G takes professionalism and conduct seriously. Any reported unprofessionalism will be carefully reviewed, and appropriate actions will be taken, including the potential impact on a seller's overall rating.

8. RESCHEDULING AND REFUNDS

8.1 Buyer's Side

Buyers have the option to reschedule their session one time. If a rescheduling request is made within 24 hours before the scheduled session start time, the Buyer must first obtain the Seller's approval for the new timing. However, if the rescheduling request is made at least 24 hours in advance of the session, the Buyer may reschedule the session freely without needing the Seller's approval.

In the event of a Buyer No Show, the buyer shall not be entitled to any refund, and the seller will receive full credit for the session as if it were successfully completed.

Where the seller does not respond to the buyer's rescheduling request, the system will issue an automated reminder to the seller either (i) 12 hours before the scheduled session start time (where the session is more than 24 hours away), or (ii) 6 hours before the scheduled session start time (where the session is within 24 hours). If no response is received following such a reminder, the session will proceed as originally scheduled by default.

8.2 Seller's Side

In the circumstances where the seller intends to reschedule the session, it is incumbent upon the seller to obtain the approval of the buyer for all rescheduling requests.

If the buyer leaves mid-session or the buyer's connection is down, the seller must attend at least 85% of the session duration or complete the session.

Where the buyer does not respond to the seller's rescheduling request, the system will issue an automated reminder to the seller either (i) 12 hours before the scheduled session start time (where the session is more than 24 hours away), or (ii) 6 hours before the scheduled session start time (where the session is within 24 hours). If no response is received following such a reminder, the session will proceed as originally scheduled by default.

This section applies as-is to Tarot Reading, Feng Shui, Sleep Call, Chat, and all newly added live-call services (Pet Reading, Astrology, Guided Meditation, Palm Reading, Gym Buddy, Focus Session, Just Chilling, Draw & Chat, ASMR, Language Learning, Test Prep, Tutoring, Music Learning, Cooking Class, Craft & Hands-on, Lifestyle & Presence, Pilates).

9. CONSEQUENCES FOR VIOLATIONS

9.1 Violating these rules may result in temporary or permanent account bans, deletion of offending offers, and restricted access to the website. G2G reserves the right to take action at its discretion without any prior notice. Refer to Annex A for the illustrative consequences of violations. For the avoidance of doubt, nothing in this clause or Annex A shall be construed as limiting, fettering, or otherwise restricting G2G's rights or discretion to take any action it deems appropriate under these Rules and Guidelines, G2G's Terms of Service, or applicable law.

10. ACCOUNT DELETION

10.1 The administration of the service retains the right to delete suspicious accounts at its discretion without prior notice.

10.2 By participating in the G2G Rent Time Services (RTS) community, you agree to adhere to these rules including but not limited to all G2G's policies and contribute positively to the overall experience. Enjoy connecting with fellow users while maintaining a respectful and inclusive atmosphere.

11. TIPPING

11.1 How Buyers Can Tip

After an order is marked Completed and the buyer leaves a positive rating, a tip prompt appears on the order. Tipping is optional, can be done only once per order, and is available within 72 hours of order completion. In the prompt, the buyer toggles between Fixed Amount and Percentage mode, selects a preset or enters a custom value, and taps Submit Tip to be redirected to the payment gateway. The buyer must complete payment within 2 hours or the tip order is cancelled. All online payment methods are supported except offline/OTC; G2G Points cannot be used for tipping. Tips are voluntary, non-refundable, and no tip prompt appears on disputed orders. Buyers bear any applicable VAT.

11.2 How Much Buyers Can Tip

Fixed Amount presets: USD 1, 3, 5, and 10 (converted and rounded to the buyer's local currency).
Percentage presets: 5%, 10%, 15%, and 20% of the order amount.
Custom amounts are allowed in both modes.
Minimum tip: USD 1 (or local-currency equivalent). If a chosen percentage falls below USD 1, the system lifts it to USD 1.
Maximum tip: capped at 200% of the order amount. Exception: for orders between USD 1 and USD 5, the 200% cap does not apply and presets remain available.

11.3 Platform Fee on Tips

G2G charges a platform fee of 9.99% on each tip, deducted from the seller's tip earnings. The net amount is credited to the seller's balance instantly upon successful payment. Seller and buyer rankings have no effect on this fee.

12. SOCIAL MEDIA CONNECTION

12.1 Overview

Sellers may connect their social media accounts to verify authenticity and display their following on their G2G seller profile. This feature uses secure API verification rather than manual URL linking to prevent impersonation and fake profiles.

12.2 How Sellers Connect

From Settings > Social Connect, the seller connects an account via secure OAuth login for a supported platform: TikTok, Twitter (X), YouTube (via Google), Instagram, Weibo, and Twitch.
Connection is completed through the platform's official login, so G2G confirms genuine ownership of the account.
Instagram requires a Professional Account; sellers can switch a personal account to a Professional Account for free in Instagram settings.
Only one account may be linked per platform.

12.3 Verification Badge & Follower Count

Once an account is verified via the platform's API, a social media verification badge appears on the seller's profile. Verified follower or subscriber counts are fetched via API and displayed on the seller's profile card so buyers can gauge credibility and popularity. Badges appear only for API-authenticated accounts. Note: Weibo follower counts cannot currently be retrieved and are not displayed.

12.4 Disconnecting an Account

Sellers may disconnect a linked account at any time from Settings > Social Connect. On disconnection, the stored access token is invalidated or deleted, the account link is removed, and the verification badge no longer appears. Sellers may reconnect later if they wish.

13. RECORDING DISCLAIMER

13.1 All sessions conducted through G2G's In-Platform Calls are automatically recorded for quality assurance, dispute resolution, and legal compliance purposes, including audio-only calls (e.g. Sleep Call, Tarot, Feng Shui, Chat, Guided Meditation, ASMR, Focus Session, or Just Chilling where voice-only is selected). By participating in a session, both sellers and buyers expressly consent to being recorded and monitored in accordance with applicable privacy laws. If the user does not wish to be recorded, please inform the host or leave the session.

13.2 In the event of a dispute arising from a session, G2G reserves the right to use automated tools or third-party services to generate a transcript of the recorded session for investigation purposes. This may involve transmitting the video or audio recording of the session to a third-party transcription platform that processes such data for the sole purpose of generating accurate textual content. G2G will take reasonable measures to ensure that any third-party transcription provider maintains appropriate confidentiality and data security practices. However, G2G shall not be held liable for any incidental data processing or storage that occurs during the transcription process, provided that it is conducted in good faith and solely for dispute investigation purposes.

14. INTELLECTUAL PROPERTY

14.1 By providing, recording, uploading, or distributing any content (including videos, recordings, images, or other materials) through our platform, the users affirm that they have all necessary rights, licenses, and permissions to use any trademarks, copyrighted works, or other protected intellectual property contained within their materials.

14.2 The users are solely responsible and liable for ensuring their content does not infringe on any intellectual property rights, including but not limited to copyrights, trademarks, publicity rights, or privacy rights of third parties.

14.3 Our platform acts solely as a facilitator of these services and does not assume any liability or responsibility for intellectual property violations arising from content provided by the users.

14.4 For Skill Building services and Custom Greetings, sellers must not use any material a buyer shares during a session, or any work created for a buyer, for another buyer or any public purpose without permission. For the avoidance of doubt, this does not apply to material that is already in the public domain or otherwise publicly available independently of the buyer.

15. DISPUTE RESOLUTION

15.1 Initiation of Dispute

A user can initiate a dispute by submitting a report through the platform's Order Item section. The report case shall include the report category (e.g., session inactivity), supporting evidence (e.g., screenshots, call recordings), and refund selection (G2G Store Credit or Payment Gateway refund).

15.2 Initial Review

The G2G support team shall review the submitted report to determine if it meets the requirements for investigation.

15.3 Investigation

Both parties involved in the dispute may be asked to provide additional information or clarifications. If the call/session was recorded, the platform may review the recording as part of the investigation. The platform may impose temporary restrictions (e.g., holding payments) until the dispute is resolved.

15.4 Resolutions Proposal

Full or Partial Refund (based on the investigation outcome); Dispute Dismissal if the claim is invalid or lacks sufficient evidence.

15.5 Refund Processing

Refunds are processed based on the selected refund method — G2G Store Credit (processed within 24 hours), or Refund to Payment Gateway (processed within 1–14 working days and may have additional fees). G2G has the absolute discretion to determine the final refund method if necessary.

16. ALLOCATION OF RESPONSIBILITY

16.1 Users agree that they are solely responsible for:

(a) their conduct during sessions;
(b) compliance with all applicable laws and regulations, including privacy, recording, surveillance, and consent laws; and
(c) ensuring that any recording, streaming, or transmission of audio or video is lawful.

16.2 G2G does not:

(a) monitor or moderate live video communications in real time;
(b) guarantee the accuracy, legality, quality, or suitability of any content transmitted via the In-Platform Call; or
(c) assume responsibility for disputes arising from interactions between users.

Nothing in this section prevents G2G from monitoring, moderating, recording, reviewing or removing any communication or content at its sole discretion, and G2G is under no obligation to do so.

17. APPLICABILITY OF THIRD PARTY'S TERMS OF SERVICE

17.1 G2G utilizes the Zoom Video SDK as a backend technology component to enable real-time audio and video communications. Therefore, you acknowledge and agree that the use of the In-Platform Call may be subject to Zoom's Terms of Service (see: https://www.zoom.com/en/trust/terms/). You acknowledge that you are solely responsible for reviewing and complying with all applicable terms, including but not limited to Zoom's Terms of Service.

18. INDEMNITY

18.1 You agree to indemnify and hold harmless G2G, its affiliates, officers, directors, and employees from and against any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising out of or related to your use of the In-Platform Call, including violation of this set of Rules and Guidelines and/or any applicable third party's terms of service.

ANNEX A — G2G RENT TIME SERVICES (RTS) RULES AND VIOLATION CLASSIFICATIONS

1. Content Restrictions

1.1 Hate Speech — Severe: Immediate account suspension; further investigation may result in a permanent ban.
1.2 Discrimination — Severe: Immediate account suspension; permanent ban may follow.
1.3 Adult, Nudity, and Sexual Activity — Severe: Immediate account suspension; permanent ban in cases involving minors or exploitation. Applies across all RTS services, including sexual/suggestive content on Sleep Call and ASMR.
1.4 Anti-Harassment — Moderate: Warning or suspension (up to 7 days). Severe: Immediate suspension and potential permanent ban.
1.5 Politics and Sensitive Issues — Moderate: Warning or suspension (up to 7 days). Severe: Immediate suspension and potential permanent ban.
1.6 Fear-Based Upselling (Tarot Reading, Feng Shui, Astrology, Palm Reading & Pet Reading) — Moderate: Warning or suspension (up to 7 days). Severe: Immediate suspension and potential permanent ban for repeated or aggravated cases.
1.7 Medical/Fitness Overreach (Guided Meditation, Gym Buddy & Pilates) — Moderate: Warning or suspension (up to 7 days) for diagnosing conditions or designing medical/rehabilitation programs. Severe: Immediate suspension for repeated or aggravated cases.
1.8 False Guarantees — Minor: Warning for a first instance of guaranteeing outcomes (e.g. exam scores, job offers). Moderate: Suspension for repeated offenses or false credential claims.

2. Posting and Communication Guidelines

2.1 Age Restriction — Moderate: Account restriction until the user's age is verified.
2.2 Advertising Without Permission — Minor: Warning and content may be removed.
2.3 Romantic Relationships — Minor: Warning.
2.4 Spam — Minor: Warning and content may be removed. Moderate: Account suspension (up to 3 days) for repeated offenses.
2.5 Stalking and Harassment — Moderate: Suspension (up to 7 days). Severe: Immediate account suspension and investigation for potential ban.
2.6 Over-Collecting Personal Data— Minor: Warning.
2.7 Soliciting Off-Platform Contact — Minor: Warning for first offense. Moderate: Suspension for repeated attempts.
2.8 Misuse of Submitted Materials — Moderate: Warning and required removal of misused material. Severe: Suspension for repeated or commercial misuse.

3. Proper Use of Services

3.1 Disruption and Security Violations — Severe: Immediate account suspension; potential permanent ban depending on the investigation.
3.2 False Professional Certification Claims — Moderate: Warning and suspension for repeated offenses.
3.3 Off-Platform Delivery — Moderate: Order deemed invalid/void; warning to seller. Severe: Suspension for repeated offenses.

4. Seller and Buyer Responsibilities

4.1 Seller No Show

Seller does not attend the session at all.

Moderate: Full refund to the buyer. Warning issued to the seller.
Severe: Temporary account suspension (up to 3 days) for repeated offences.

4.2 Buyer No Show

Buyer does not attend the session at all.

Outcome: No refund to the buyer. The seller receives full credit for the session as if it had been completed.
4.3 Seller Leaves Mid-Session, or Seller Connection Issues (seller attendance below 85% of the purchased session duration)

Moderate: Refund issued to the buyer. Warning issued to the seller.
Severe: Temporary account suspension for repeated offences.

4.4 Buyer Leaves Mid-Session or Buyer Connection Issues

Where the seller attends at least 85% of the session duration or completes the session: Full payment to the seller. No refund to the buyer. Warning is issued to the buyer.

5. Accurate Deliveries and Descriptions

5.1 Inaccurate Descriptions — Minor: Warning and suspension for repeated offenses.
5.2 Punctuality — Minor: Warning.

6. Professionalism and Conduct

6.1 Unprofessional Behavior (e.g., offensive language) — Moderate: Suspension (up to 7 days); potential impact on overall rating.

7. Impact on Ratings

7.1 Reported Unprofessionalism — Moderate: Warning, rating impact, and possible suspension.

8. Rescheduling and Refunds

8.1 Buyer or Seller Failing to Respond to Rescheduling Requests — Minor: Warning. Moderate: Suspension for repeated offenses.

9. Delivery and Proof

9.1 Failure to Provide Proof of Delivery — Minor: Warning and potential refund to the buyer.

10. Consequences for Violations

10.1 Consequences for Repeat Violations — Moderate: Temporarily suspended for up to 7 days. Severe: Permanent bans. G2G reserves the right to take action without prior notice.

11. Account Deletion

11.1 Suspicious accounts may be deleted at the discretion of G2G without prior notice.