What Sellers Should Do:
- Deliver on time: Sellers must complete delivery within the buyer's chosen delivery method. It's recommended that sellers set a delivery timeframe they can commit to and fulfill.
- Upload evidence: Sellers need to take screenshots (before and after the transaction) or provide video evidence during the transaction process, showing that the quantity and product match the order description. They should upload this evidence to the order details page after delivery is completed.
- Ensure accurate inventory: Sellers should always maintain accurate inventory levels, ensuring they have sufficient products before creating listings.
- Stay active online: Sellers should try to keep their accounts online as much as possible to increase the chances of potential customers placing orders.
- Communicate through G2G Chat: All communication with buyers must be conducted through the G2G chat, avoiding in-game chat.
- Maintain polite communication: Be polite when communicating with buyers and refrain from posting inappropriate content.
- Adhere to account regulations: Create only one G2G account and do not engage in fraudulent transactions through your own sales listings.
- Handle transaction disputes properly: In transaction disputes caused by the seller, the seller must bear the relevant costs and losses.
- Follow refund policy: If a refund is requested due to seller reasons, the seller may need to bear processing fees.
- Share information through secure systems: When providing product alternatives, use the designated secure system to upload necessary information. Do not share sensitive information in chats.
- Provide accurate product descriptions: Ensure product descriptions are accurate, truthful, and up-to-date. Do not disclose information about first-hand suppliers.
- Report suspicious behavior: If you notice buyers attempting to guide you towards off-market transactions, report it to G2G immediately.
- Transact on the G2G platform: Ensure all transactions are conducted on the G2G platform to enjoy GamerProtect verification and guarantees.
- Comply with local laws and regulations: Ensure that listed products or services comply with local laws and regulations.
- Legally acquire products and services: Only offer products or services obtained through legal means.
- Maintain a good trading environment: Ensure not to provide any products or services that may lead to legal issues for sellers or buyers.
- Respect intellectual property: Ensure sold goods do not infringe on rights; do not use unauthorized images, names, or logos.
- Follow warranty requirements: Understand and follow the warranty terms provided by GamerProtect for both buyers and sellers to ensure protection.
- Ensure listing uniqueness: Make sure each item has only one listing, avoiding duplicate listings for the same item.
- Sell products under the correct category: If there's no category for the product you want to sell, contact G2G for consultation.
- Familiarize yourself with product rules and transaction evidence requirements before selling.
- Actively cooperate with G2G's requirements in handling related issues when disputes arise.
- Do not purchase your own products.
- Do not threaten G2G or G2G customers in any form.
- Do not engage in malicious competition in any form.
- Only start trading after confirming receipt of a new order or when the order has been transferred to a tradable status.
What Sellers Should Not Do:
- Violate delivery promises: Sellers must not fail to complete orders according to the agreed delivery method. If not followed, they will bear full responsibility.
- Request order cancellation: Sellers must not request order cancellation. If an order is cancelled or delayed due to the seller's fault, the seller may need to provide mandatory compensation to the buyer.
- Conduct unofficial website transactions: Sellers are not allowed to offer or accept unofficial transactions or personal quotes. Violators will have their G2G accounts permanently banned.
- Communicate in-game: Sellers are prohibited from chatting with buyers in-game. All communication must be completed through the G2G chat application.
- Post harassing or threatening content: Posting any form of harassing content is absolutely prohibited.
- Create multiple accounts: Do not create multiple G2G accounts or purchase products from your own sales listings.
- Log into buyer accounts for transactions: Except for Manual Top-up product,It is forbidden to conduct transactions through buyer accounts.
- Sell restricted game accounts: It is not allowed to sell game accounts that can only be used in offline mode due to improper behavior (such as cheating).
- Share sensitive information: Do not share sensitive information such as activation codes or passwords in chats.
- Conceal product issues: Do not hide problems related to the product. The description must accurately reflect the product's condition.
- List illegal products or services: It is prohibited to publish any products or services that may violate local laws.
- Engage in illegal activities: Do not obtain products or services through illegal means such as hacking, fraud, or scams.
- Ignore consequences of violations: Do not ignore behaviors that may violate laws or regulations. Pay attention to platform policies and consequences.
- Conflict with platform regulations: Avoid contradicting G2G's regulations to prevent suspension of access or cancellation of sales.
- Sell prohibited items: It is forbidden to sell or publish items listed as prohibited, such as illegal drugs, firearms, and adult materials.
- Repeatedly list the same item: It is prohibited to create duplicate listings for the same item to avoid account deletion for rule violation.
- Manipulate search results: Avoid using irrelevant keywords or misleading methods to manipulate search results for improper exposure.
- Use external links: It is prohibited to use store names or listing images containing web addresses or external links, as this violates platform policy.
- Sell products under the wrong category.
- Start selling products before familiarizing yourself with product rules and transaction evidence requirements.
- Passively cooperate with G2G's requirements in handling related issues when disputes arise.
- Purchase your own (or related accounts') products.
- Repeatedly violate G2G rules.
- Threaten G2G or G2G customers in any form.
- Engage in malicious competition in any form.
- Start trading before receiving a new order or while the order is still in the verification stage.