G2G Support Center
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Buying
Trading Issues & Disputes
Seller did not deliver within the promised delivery time. What should I do?
I did not receive my order but the order details showed that the seller has delivered it.
How do I contact the seller?
How do I open a trade dispute or escalate an issue?
Should I click "Confirm Received" before I receive the item?
What should I do if I receive something other than what I paid for?
Does clicking "Confirm Received" for a partial delivery release the payment of the entire order to the seller?
Can I make delivery arrangement with the seller which is not provided on the website?
Managing User Ratings
Requesting refund for order in Preparing or Delivering status
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