Sellers are responsible for providing clear and accurate item descriptions. In the rare event that your order does not match the listing, follow these steps:
Step 1: Contact the Seller
Reach out to the seller via G2G Web Chat to explain the issue.
In most cases, it’s just a misunderstanding that can be quickly resolved.
Step 2: Open a Trade Dispute (If Needed)
If no resolution is reached after speaking with the seller:
You may open a trade dispute
Be sure to include any relevant evidence or screenshots to support your case
If G2G finds that the item delivered is not as described, a refund will be issued accordingly.