Sellers are responsible for providing clear and accurate item descriptions. In the rare event that your order does not match the listing, follow these steps:
Step 1: Contact the Seller
Reach out to the seller via G2G Web Chat to explain the issue.
In most cases, it’s just a misunderstanding that can be quickly resolved.
Step 2: Report an Issue (If Needed)
If no resolution is reached after speaking with the seller:
You may report the issue with the trade.
Be sure to include any relevant evidence or screenshots to support your case
If G2G finds that the item delivered is not as described, a refund will be issued accordingly.