To ensure a secure marketplace for all users, we have daily and monthly purchase limits in place. Your recent order was canceled because it exceeded your current account limit.
- Refund Status: A full refund has been automatically triggered to your original payment source. Depending on your bank, it may take 3–5 business days to appear in your statement.
- How to Increase Your Limit: To make larger purchases in the future, you can upgrade your account limit by completing our Identity Verification process.
What you need to do:
- Log in to your account.
- Navigate to Settings > Verification.
- Upload a clear Proof of Identity (POI) (e.g., Passport, ID Card, or Driver’s License).
Once our team verifies your documents, your purchasing limit will be adjusted accordingly.