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Why you should avoid using Smart Wallets for Crypto refunds

In the world of cryptocurrency, transactions can occur on different layers of blockchain networks. Here's a brief explanation of these layers: 

  1. First Layer Networks: These are the primary blockchains where transactions are executed directly on the network. Transactions on these networks are generally fast and secure. Examples include:
    - Bitcoin
    - Ethereum. 
  2. Second Layer Networks (Smart Wallets): These involve third-party platforms that operate on top of the primary blockchains to facilitate transactions. While they can offer additional features and efficiencies, transfers through these networks are not always instant, and there is a risk of funds being lost. Examples include:
    - Coinbase
    - Polygon
    - Arbitrum
    - Optimism
    - Zksync
    - Scroll Kevin
    - Gnosis

Steps to get a refund:

  1. Request a refund through the order details page.
  2. You will receive an email with instructions. Follow the link in the email to a page where you will need to enter your wallet address for the refund. We recommend you to enter a regular wallet address instead of smart contract wallet address. However, if you wish to opt for smart wallet but it does not turn out to be viable, you may be requested to provide new wallet address.
  3. After completing the above steps, wait for the refund to be processed.

By following these steps, you can avoid the complexities and potential risks associated with second layer networks and smart wallets, ensuring a smoother and more secure refund process.

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