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Clash Royale: How to Unlink an Account

If you're switching devices or transferring ownership of a Clash Royale account, unlinking the current account from the old platform is required. This guide explains how to request an unlink and what to prepare for a successful transfer.


How to Request to Unlink an Account

  1. Launch Clash Royale and tap the Settings icon in the top-left corner of the main screen.

  2. Tap Help and Support.

  3. In the bottom-right corner, tap the Email icon, then select Other Questions.

  4. Your default email app (e.g., iCloud Mail, Gmail) will open with a pre-composed email to Supercell Support.

  5. Do not change the recipient or subject. In the first line of the email body, write your reason for unlinking the account.


Required Information to Unlink an Account

The seller should provide the following details, which must be included in your email to support:

  1. Game account name

  2. Clan affiliation (if applicable, include clan name)

  3. Experience level (number shown in the blue star icon)

  4. Date and time of last login

  5. Account creation date (month and year)

  6. City or country where the account was created

  7. Device model used to play the game

  8. Purchase history

    • If gems were purchased: Provide screenshots of the first and latest 5 receipts

    • If no purchases were made: Simply state "No purchase"


How to Reduce the Risk of Account Recovery by the Original Owner

To secure the account after receiving it:

  1. Immediately change the password linked to the platform account (Google/Apple ID).

  2. Make a gem purchase using your own payment method to update the account's ownership history.

  3. Request full account information from the seller and complete the unlink request on your device.


Platform-Specific Scenarios

Different unlinking steps apply depending on the platform of the seller and buyer:

Seller: iOS | Buyer: Android

  • Already linked:
    Seller requests unlink, then links to buyer’s Google Play.

  • Not yet linked:
    Seller links to buyer’s Android device. Buyer then requests to cancel previous Game Center link.


Seller: iOS | Buyer: iOS

  • Already linked:
    Seller requests unlink, then links to buyer’s Game Center.

  • Not yet linked:
    Seller unlinks from current Game Center, then links the buyer’s Apple ID.


Seller: Android | Buyer: iOS

  • Already linked:
    Seller requests unlink, then links to buyer’s Game Center.

  • Not yet linked:
    Seller links to buyer’s iOS device. Buyer then requests to cancel previous Google Play link.


Seller: Android | Buyer: Android

  • Already linked:
    Seller requests unlink, then links to buyer’s Google Play.

  • Not yet linked:
    Seller unlinks from Google Play, then links the buyer’s Google account.

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