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Top Up Rules and Descriptions

All sellers offering top-up services on G2G must comply with the rules below. These policies are designed to ensure buyer safety, maintain fair practices, and uphold service quality across the platform.


General Rules for All Top-Up Listings

  1. Accuracy of Listing
    Sellers must deliver exactly what is described in their listing.

  2. Delivery Speed
    Sellers must complete delivery within the timeframe stated on the listing.

  3. Delivery Method
    Sellers must follow the delivery method as specified in the listing description.

  4. Prohibited Access
    It is strictly prohibited to request or use the buyer’s login credentials.

  5. API Usage
    Sellers using G2G OpenAPI must refer to the official documentation:
    https://docs.g2g.com/

  6. Correct Service Category
    All listings must be placed in the appropriate service category.

  7. Fake Listings
    Creating false or misleading listings is not allowed.

  8. Transaction Records
    Sellers must retain transaction details in the event of a dispute. Failure to do so may result in losing the dispute.

  9. Communication Protocol
    All communication must occur through the G2G chat system.

  10. Dispute Cooperation
    In the event of a dispute, sellers must provide all requested information within 48 hours. Failure to comply may result in a decision against the seller.

  11. Offsite Offers Prohibited
    Sellers may not use G2G to promote or complete off-platform or personal deals.

  12. Contact Information in Listings
    Sellers must not include personal contact information in item descriptions.

  13. Contact Sharing in Chat
    Personal contact details must not be shared with buyers through G2G chat.

  14. Penalties for Violating Rule 1 or 2

  • First offense: Temporary suspension

  • Second offense: Permanent suspension and freezing of store credit
    G2G reserves the right to reject all appeals or refund requests.

  1. Penalty for Violating Rule 4
    Immediate account suspension and freezing of store credit.
    G2G reserves the right to deny any appeal or refund.

  2. Fraudulent Accounts
    Creating multiple accounts to purchase one’s own listings is strictly prohibited.
    Offenders will be suspended without notice and forfeit all balances.

  3. Blocking Fraudulent Buyers
    If a buyer is proven to be fraudulent, the seller must ban the buyer’s account and provide proof to G2G.
    Failure to do so will void chargeback protection.

  4. Conduct Toward Buyers
    Sellers must be respectful and professional in all communications.
    Any form of harassment or threat is strictly prohibited.
    Buyers are encouraged to report such behavior to G2G Support.

  5. Source of Top-Ups
    All top-ups must come directly from official distributors.
    Any top-ups conducted via third-party or unauthorized platforms are forbidden.
    G2G reserves the right to cancel affected orders and suspend the seller’s account.


Manual Top-Up Policy

  1. Eligibility
    Manual top-ups are only available to sellers at User Level 30 or above.

  2. Payment Restrictions
    Credit card payments are not accepted for manual top-ups. Attempting to use one will result in immediate suspension.

  3. Proof of Delivery
    Sellers must provide screenshots or videos showing:

    • Buyer’s character ID

    • Quantity before and after delivery

    • Payment receipt

  4. Transaction Evidence Requirement
    All orders must be accompanied by verifiable delivery evidence as requested by G2G.
    Orders will only be processed and funds released after approval of submitted proof.
    If not approved, affected orders will remain incomplete until approved.

  5. Account Logout Confirmation
    Sellers must inform buyers through G2G chat and provide proof of logging out from the buyer's account to prevent disputes.

  6. Reserve Funds
    10% of funds will be automatically reserved for each successful order.
    Once delivery proof is verified, the reserved funds will be released after 15 days.

  7. Communication Policy
    All communication must occur via G2G web chat. Sellers must not share personal contacts or communicate outside the platform.

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