Sellers offering Software or App accounts on G2G must follow the listing policies outlined below. These rules are intended to protect buyers, ensure fair practices, and maintain trust in the marketplace.
1. Prohibited Listings
Sellers are strictly prohibited from creating fake or misleading listings. This includes listings with prices that are unreasonably high or suspiciously low. Sellers may not list subscription-based products with a validity period longer than one month. Only one-month subscriptions are permitted on G2G.
2. Communication Policy
All communication with buyers must take place exclusively through the G2G web chat system.
It is strictly forbidden to share personal contact details or communicate through private channels such as Discord, Skype, Facebook Messenger, or WhatsApp.
3. Original Descriptions Required
Sellers may not copy product descriptions or content from other sellers unless explicitly authorized.
All descriptions must be written by the seller, accurately reflect the item being sold, and be kept up to date with the account’s current condition.
4. Legitimate Account Source
The software or app account listed must originate from a legitimate and authorized source.
5. Delivery Requirements
When delivering the account, sellers must provide buyers with all necessary information to access the account, including current registration and login credentials.
For private subscription accounts, the seller must clearly note in the product description that the buyer should:
Change the account password
Enable two-factor authentication (2FA)
This is to help protect the security and longevity of the account.
6. High-Risk Seller Policy
Sellers who receive a high volume of complaints or disputes may be flagged as high-risk or problematic, and will not be eligible for protection under GamerProtect.
G2G reserves the right to take appropriate action, including but not limited to:
Refunding affected orders
Withholding seller payments
Suspending or removing selling privileges
7. Penalty Exemptions for Timely Resolution
Sellers who resolve disputes within 72 hours of buyer complaints and prior to escalation will not be penalized or profiled as high-risk.
8. Appeal Process
If a seller disagrees with the resolution of a dispute, they may file an appeal.
To do so, the seller must:
Compile detailed statistics and reports of the related complaints
Submit the report to G2G for further review
9. Insurance Period
For permanent account access, the minimum insurance period is set to 14 days.
For subscription-based accounts, the warranty period is set at one month.
10. Support & Feedback
For questions, suggestions, or feedback about the software account listing rules, please contact us.
11. Prohibited Account Types
Sellers must not list software or app accounts that have been restricted, banned, or limited in usability due to violations of terms of service, policy infractions, or other unusual circumstances.
12. Eligibility
Software& Apps account are only available to sellers at User Level 30 or above.
13. Replacement Account Policy
Sellers are prohibited from providing replacement account information via chat. If an order has already been completed and the replacement account cannot be provided through the order page, the seller should contact support to request a refund to the buyer. Any losses incurred from providing replacement account details via chat shall be borne by the seller.