How to Change Your Mobile Phone Number

To update your phone number on G2G:

1. Go to Account Settings and click on “Privacy & Security”

2. Click “Edit” next to your current phone number

3. Verify your identity using your password or Multi-Factor Authentication (MFA)

4. Enter your new mobile phone number

5. Enter the One-Time Password (OTP) sent to your new number to complete the update

⚠️ Important Notes (Applies to Indonesia, Malaysia, and Singapore users)

• Loss of Account Balance
  Changing your phone number will result in all G2G Points, vouchers, and seller balances being cleared.
  If you’re a seller, all store listings will be automatically deactivated

• Supported Phone Numbers Only
  G2G only accepts mobile numbers from legitimate carriers.
  Landlines, VoIP, and virtual numbers are not supported

• Blacklisted Numbers
  If your new number is blacklisted, you’ll need to use a different one.
  G2G cannot override blacklist restrictions

Changing your phone number in these regions is considered a full reset of your account’s balance and seller-related data.