How to Change Your Mobile Phone Number

To update your phone number on G2G:

1. Go to Account Settings and click on “Privacy & Security”

2. Click “Edit” next to your current phone number

3. Verify your identity using your password or Multi-Factor Authentication (MFA)

4. Enter your new mobile phone number

5. Enter the One-Time Password (OTP) sent to your new number to complete the update

⚠️ Important Notes (Applies to Indonesia, Malaysia, and Singapore users)

• Loss of Account Balance
  Changing your phone number will result in all G2G Points, vouchers, and seller balances being cleared.
  If you’re a seller, all store listings will be automatically deactivated

• Supported Phone Numbers Only
  G2G only accepts mobile numbers from legitimate carriers.
  Landlines, VoIP, and virtual numbers are not supported

• Blacklisted Numbers
  If your new number is blacklisted, you’ll need to use a different one.
  G2G cannot override blacklist restrictions

• Change Frequency Limit
  You may update your mobile phone number once per month.
  Requests to change your number more than once within thesame calendar month will not be processed.

Changing your phone number in these regions is considered a full reset of your account’s balance and seller-related data.