Finding Your Purchase Orders:
- Go to the Menu and select "Purchase Orders."
- Select the appropriate link for your order type (Top Up, Gift Cards, etc.).
- Use the progress indicator on your order details page to track the status.
- Confirm receipt of the order within 3 days of full delivery to avoid automatic completion.
Order Status Indicators:
Status | Indicator | Cancellation approval by seller? |
| Order Placed | - An order has been placed, pending for payment confirmation
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| To Pay | - Payment has not been made
- Payment has been declined or unsuccessful
- Pending for payment clearance by the bank or payment processor
- Payment being reviewed by the payment processor
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| Paid | - Payment has been made
- Waiting for buyer to complete verification or EKYC (if required)
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| Preparing | - Seller has viewed the general delivery info (eg: server name, quantity etc, EXCEPT character ID)
| ✔
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Prepared | - Seller has viewed character ID / Steam Link (or details related to the actual recipient in-game) and is ready for delivery.
| ✔
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Delivering | - Seller is in the process of delivering
- A partial delivery has been made
| ✔
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Delivered | - Seller has fully delivered the order
- Waiting for buyer to confirm order as received
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| Completed | - Buyer has confirmed the order as received, and release the payment to the seller
- System has automatically completed the order 3 days after full delivery has been made
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| Cancelled | - Order has been cancelled. If there is any deduction to the account, the bank will void the transaction in 1-14 days.
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Order Cancellations & Refunds:
- Seller approval is required for cancellations in "Preparing" or "Delivering" status to account for seller resources.
- Cancellation approval timeframes:
- Preparing/Prepared: 48 hours.
- Delivering: 48 hours.
- If the seller doesn't respond within the timeframe, the order is automatically cancelled and refunded.
- Refund delays are due to needing seller approval to cancel, to protect sellers from financial loss.
