Overview
To keep the marketplace aligned with local requirements, sellers in Indonesia are asked to submit their Nomor Induk Berusaha (NIB) by a set deadline. If a seller does not submit it in time, their selling access on G2G is restricted. Here’s what that means for you as a buyer.
Before You Buy
Starting 10 days before a seller’s deadline, their listings are removed and they can no longer create new ones. You won’t see listings from sellers in this position, so there’s nothing you need to check before buying.
If You’ve Already Placed an Order
Sellers whose access is restricted can still deliver orders you placed before the restriction took effect. If you have an open order with one of these sellers, they have until their deadline plus 72 hours to complete delivery.
If your order has not been delivered by that time, G2G will automatically cancel it and issue a full refund. You don't need to do anything.
FAQ
Will I be charged for a cancelled order? No — you will receive a full refund. For how refunds are processed, see our refund article.
Can I follow up on an open order? Yes — you can contact the seller through your order page. If there’s an issue, you can raise a case with G2G.
Related Articles
How Does G2G Handle Refunds, Returns, and Cancellations Smoothly?
What Is a Nomor Induk Berusaha (NIB)? A Guide for Indonesian Sellers (for sellers)