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G2G Account Sign Up Guide and Troubleshooting Tips

How to Sign Up for a G2G Account

  1. Go to the G2G homepage

  2. Click the “Sign Up” button from the top menu

  3. You can register using any of the following methods:

    • Connect via Facebook, Google, Twitter, or PayPal

    • Or sign up with your mobile phone number


Troubleshooting Sign-Up Issues

  • Mobile Number Requirement
    Only mobile phone numbers are accepted for registration.
    Landlines and VOIP numbers (e.g., virtual numbers) will not receive OTP codes.

  • No OTP Received / "Limit Exceeded" Error
    If you’re using a valid mobile number and still don’t receive the SMS OTP, or see a "Limit exceeded" message:

    • Contact G2G Support

    • Provide your full phone number including international dialing code so we can investigate

  • “Try Again Later” Message
    If you’ve attempted OTP requests too frequently, you’ll receive a “try again later” notice.

    • Wait 24 hours before trying again

    • Or contact support with your complete phone number (with international code)

  • Phone Number Already Registered
    If your number is already linked to an account:

    • Use the login function and click “Forgot Password”

    • The reset email will be sent to the email linked to your account

    • If you’ve lost access to the registered email, contact support and provide phone bills from the last 3 months to verify your identity

  • Phone Number Blacklisted
    If you receive a “Phone number blacklisted” message:

    • This number cannot be used to register or update your account

    • You will need to use a different mobile number

    • Please note: this restriction is not imposed by G2G, and G2G support cannot override or assist with blacklisted numbers


Phone Number Blacklisting Notice

  • Users may see a blacklisting notice during registration or phone number update

  • If blacklisted, only solution is to register with a new mobile number

  • G2G cannot remove a number from the blacklist due to system restrictions

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