While we hope you’ll continue enjoying your experience on G2G, we understand that you may wish to take a break or close your account.
If you’d like to deactivate or permanently delete your account, please follow the instructions below.
Account Deletion Requirements
You can only request account deletion if the following conditions are met:
There are no ongoing delivery disputes
There are no orders in verification or processing — all orders must be fully completed
There are no payment disputes
There are no outstanding payments
14-Day Grace Period
Once you submit a deletion request, you will have 14 days to reverse the decision
After 14 days, your account and all associated data will be permanently deleted
The deletion process may take up to 2 days to complete
G2G will retain transactional data as required by legal and tax obligations
For PC Users
Please contact G2G Customer Support to delete your account
You will need to provide:
The email address linked to your G2G account
The reason for your account deletion request
Be sure to use the same email address or account you originally registered with
If you contact support using a different email, we may require identity verification
For Mobile App Users
You can delete your account directly within the mobile app
No need to contact customer support