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How do I open a trade dispute or escalate an issue?

Account, Top Up, Item, Gift Cards, Video Games, Software

1. Click on the "Report" button in your order page. 

2. Select the reason for your report.

3. Allow 48 hours for seller to investigate or respond. We encourage you to chat with the seller to resolve the issue.

4. If the seller did not respond after 48 hours, you may Escalate to G2G to investigate.

5. If you did not appeal 48 hours after seller responded, or did not escalate within 48 hours due to non-response from the seller, the case will be closed automatically.


Game Coins, Boosting, Coaching, Skins

1. If your order status is Processing, click "Did Not Receive". Seller will be alerted to resolve the issue and provide proof of delivery.

2. Allow 48 hours for seller to investigate or respond. We encourage you to chat with the seller to resolve the issue.

3. If the seller did not respond after 48 hours, you may Escalate to G2G to investigate.

4. If you did not escalate within 48 hours due to non-response from the seller, the case will be closed automatically.

5. If your order status is Completed, you may use the "Report" feature instead.

Important Note for Escalated Case:

1. If you wish to continue delivery for the remaining order, please click on "Resolve Escalate" and communicate with the seller for the arrangement. Seller will not be able to deliver if your order remained escalated.

2. If you want to cancel and refund the remaining order, please click on "Resolve Escalate" first. Confirm receive the amount you have received thus far, then click on the "Cancel order" button.

Related articles:

- How to request for purchase order cancellation?

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