1. What is the commission fee for selling Gift Cards?
Answer:
The commission fee typically ranges between 4.99% and 9.99%, but we are currently running a promotional rate of 4.99% for sellers of all rankings.
2. After delivering the Gift Cards, when will I receive my payment?
Answer:
Once the buyer confirms receipt of the Gift Cards, the payment will be released to the seller within 3 days.
3. What should I do if the buyer encounters an issue redeeming the Gift Cards?
Answer:
Sellers must assist buyers in resolving any redemption issues, such as invalid codes or inability to redeem.
If needed, sellers may be required to obtain code redemption verification or assistance directly from the game developer or publisher.
4. I downloaded the sample CSV file to upload Gift Cards in bulk, but the serial numbers appear cut off or incorrect.
Answer:
Please change the column format to "Plain Text" in your document editor (e.g., Excel or Google Sheets) to prevent serial number truncation or formatting errors.
5. What are the consequences if I upload or deliver fake or replacement codes/epins to buyers?
Answer:
Uploading or delivering fake or replacement codes/epins is strictly prohibited. G2G enforces this through a three-tier penalty system:
Auto-Cancellation: Any order containing fake/replacement codes will be canceled within 36 hours of delivery.
First Offense: The seller's account will be temporarily suspended.
Repeated Offenses: Continued violations will result in permanent suspension of the seller's account, with no option for reinstatement.
