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One-Time Password (OTP) FAQ

What is the purpose of OTP verification?

OTP verification is a security feature that provides an additional layer of protection against potential unauthorized access or misuse of your account. Each OTP is unique and expires after a limited time frame, ensuring that only the verified user can access the account in that specific window.

Why have I been restricted from requesting an OTP verification multiple times within a short period?

If our system detects multiple requests for OTP verification associated with your account within a short timeframe, it automatically initiates a temporary hold on generating new OTPs. This is a security measure designed to prevent potential unauthorized access to your account and is triggered to protect your account's integrity and safety.

I did not request these multiple OTPs. What should I do?

If you believe that the multiple OTP requests were not initiated by you, please contact our customer support team immediately. They can assist in resolving any potential issues and guide you through necessary steps to secure your account.

How long will the temporary hold on generating OTPs last?

The duration of the temporary hold varies and is designed to give enough time for any potential threat to be neutralized. We kindly ask for your patience and encourage you to try requesting an OTP verification again after some time has passed.

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