Purpose of OTP Verification:
OTP (One-Time Password) verification enhances your account security by providing an extra layer of protection against unauthorized access. Each OTP is unique and time-sensitive.
OTP Request Restrictions:
Multiple OTP requests within a short period trigger a temporary hold on OTP generation to prevent potential security breaches.
If You Didn't Request Multiple OTPs:
Contact our customer support immediately to investigate and secure your account.
Temporary Hold Duration:
The hold duration varies to neutralize potential threats. Please wait before requesting another OTP.
Troubleshooting OTP Delivery (SMS/Email):
If you don't receive an OTP:
- Verify network coverage.
- Check spam/block settings for G2G.
- Ensure your email address is correct.
- Check all email folders (spam, promotions, etc.).
- Temporarily disable antivirus software.
- Ensure sufficient inbox storage.
- Try a different device with your SIM.
- Restart your device.