Identifying a Potential Account Breach
Your G2G account may have been compromised if you notice any of the following signs:
- Unauthorized transactions or activities in your account history
- Changes to your account information that you didn't make
- Inability to log in with your usual credentials
- Unexpected password reset emails
- Unfamiliar listings or messages sent from your account
Immediate Steps to Take
If you believe your G2G account has been compromised, please follow these steps immediately:
1. Contact G2G Support
Email our dedicated security team immediately at [email protected]
Please include the following information in your email:
- Your G2G username -OR- registered email address
- Date and time you noticed the suspicious activity
- Details of any unauthorized transactions or changes
- Subject line: "URGENT: Account Security Breach"
2. Complete eKYC Verification
For security reasons and to protect the integrity of your account, you will be required to complete our electronic Know Your Customer (eKYC) verification process. This step is mandatory to:
- Verify your identity as the rightful account owner
- Prevent unauthorized access in the future
- Secure your account and any associated financial information
- Comply with our security protocols
3. Additional Security Measures
While waiting for support to assist you:
- If you still have access to your account, change your password immediately
- Check and update your email security (the email associated with your G2G account)
- Review any connected payment methods for unauthorized charges
- Be alert for potential phishing attempts following the breach
Prevention Tips for the Future
Once your account is secured, consider these preventive measures:
- Enable two-factor authentication on your G2G account
- Use a unique, strong password that you don't use for other services
- Regularly monitor your account activity and transaction history
- Never share your login credentials with others
- Be cautious of phishing attempts requesting your G2G account information
Response Time
Our security team prioritizes account compromise reports and typically responds within 24 hours. Complex cases may require additional time for thorough investigation.
G2G is committed to maintaining the highest standards of account security and will continue to implement robust measures to protect our users' information and assets.