G2G Support Center

Submit Ticket My Ticket
Welcome
Login

What to Do if Your G2G Account Has Been Hacked

Identifying a Possible Account Breach

Your account may be compromised if you notice any of the following:

  • Transactions or activities you didn’t authorize

  • Changes to your account information that you didn’t make

  • Trouble signing in with your usual credentials

  • Password reset emails you didn’t request

  • Unfamiliar listings or messages sent from your account


Immediate Actions to Take

If you believe your G2G account has been compromised, follow these steps right away:

1. Contact G2G Support
Email our security team immediately at support@g2g.com
Include the following in your message:

  • Your G2G username or the registered email address

  • The date and time you first noticed the issue

  • A description of the suspicious activity or unauthorized changes

  • Use this subject line: URGENT: Account Security Breach

2. Complete eKYC Verification
To confirm your identity and secure your account, complete the electronic Know Your Customer (eKYC) verification. This helps:

  • Confirm you are the rightful account owner

  • Prevent further unauthorized access

  • Protect your personal and financial information

  • Comply with G2G’s security protocols


While You Wait for a Response

While our team reviews your case, you should:

  • Change your password immediately (if you still have access)

  • Check and update the security settings on your email account

  • Review your linked payment methods for any unusual charges

  • Be cautious of phishing attempts or suspicious emails


Tips to Prevent Future Breaches

  • Turn on two-factor authentication (2FA) on your G2G account

  • Use a strong, unique password that you don’t reuse elsewhere

  • Regularly check your account and transaction history

  • Never share your login credentials

  • Avoid clicking on suspicious links or providing account details via message or email


Response Time

Our security team gives these reports top priority and typically replies within 24 hours. For more complex cases, the investigation may take longer.

G2G is dedicated to keeping your account secure and continually works to enhance our protection measures.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.