Starting 1 October 2026, G2G Points follow a rolling 1-year expiry policy. Your points stay active as long as you make at least one qualifying purchase within every 12-month period. If no qualifying purchase is made within 365 days, your entire G2G Points balance will be reset to zero.
Making a purchase at any time resets the clock for another full year — so as long as you shop on G2G regularly, your points continue rolling forward automatically.
1. HOW THE EXPIRY CLOCK WORKS
Your G2G Points balance is tied to a single activity clock based on your most recent qualifying purchase. Every qualifying purchase resets that clock to 365 days from the date that purchase is registered.
WHAT COUNTS AS A QUALIFYING PURCHASE
A qualifying purchase is any order placed on G2G where payment has been captured. The clock resets from the date the purchase is registered — this means your expiry date extends as soon as your payment is confirmed, not when the order is completed.
WHAT DOES NOT RESET YOUR EXPIRY CLOCK
The following activities do not extend your expiry date:
- Referral bonuses
- Review rewards
- Manual points adjustments
WHAT HAPPENS IF THE CLOCK RUNS OUT
If no qualifying purchase is made within 365 days, your entire G2G Points balance will be reset to zero. This applies to your full balance — it is not a partial deduction.
REFUNDS AND CANCELLATIONS
If an order is refunded or cancelled after the purchase was registered, the clock extension from that purchase remains in place. The expiry date is not reversed in these cases.
2. HOW TO CHECK YOUR POINTS BALANCE
You can view your current G2G Points balance at any time from your G2G account.
Step 1: Log in to your G2G account.
Step 2: Go to your G2G Points wallet.
Step 3: Your current balance is displayed at the top.
3. NOTIFICATIONS
G2G will notify you about the policy change and your points status through the following channels:
- A one-time announcement email sent to users with an active points balance
- A site banner on the G2G homepage
To make sure you receive these notifications, keep your registered email address up to date and allow notifications from G2G on your device.
Note: Receiving a notification does not extend your expiry date. Only a qualifying purchase resets the clock.
4. IMPORTANT RULES
EXPIRED POINTS CANNOT BE REINSTATED
Once your points have expired, they cannot be recovered or reinstated under any circumstances. G2G Support is not able to reverse an expiry or restore a balance that has been reset due to inactivity.
If you have questions about your points balance, you may contact G2G Support at support@g2g.com with your account details.
POINTS ARE NON-TRANSFERABLE
G2G Points are tied to your account and cannot be transferred to another user or account.
G2G POINTS AND OG POINTS ARE SEPARATE
G2G Points can only be used on G2G. They are not combined with or transferable to any other platform.