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Account Delivery Proof Requirement

Note: This is a general guide. Each game is unique and may require additional proof.

  1. Please upload delivery proof immediately through your Sold Order page upon order delivery.

    • Delivery proof sent via email will no longer be accepted.

    • If the delivery proof is not uploaded within the required timeframe or cannot be found in the Sold Order, it will be considered not submitted. This may impact dispute decisions.

    • Both image and video files are supported.

Upload guidelines:

  • Supported formats: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv

  • Size limit: 100MB per file

  • Max files: 150 per order

  1. For account services, include a screenshot of the login email and password you submitted to the buyer via G2G.

    • If the account is unverified, show the full page displaying that the email is not verified, along with the username, date, time, and timezone.

  2. For products that support notifications, include screenshots of alerts related to account login, such as IP or device changes and timezone.

  3. For time-limited products, include screenshots that display the remaining duration, current date, and account identity matching the order details.

  4. Screenshots validating successful delivery or account access completion must also be included.

  5. If your screenshot or video content is not in English, please provide a short explanation or translation of what it shows.

  6. G2G may cancel the order if the seller submits fake or incorrect delivery proof.

  7. For further details, refer to the Account Service Rules and Descriptions.


Additional Guidelines for Specific Issue Cases

Note: All screenshots and video proof must be in full-screen mode.

For All Issue Types

Proof must clearly display:

  • Official email or notification from the game maker showing that the buyer accessed or changed account information

  • Sender and recipient email addresses, along with date and time

  • All original registration details (e.g., registered email, registration date, security Q&A, IP address, country, date of birth)

  • Timezone


If No Original or Recovery Info / Account Got Recovered

Refer to the proof requirements listed under "For All Issue Types".


If Account is Banned / Locked / Other Issues

Proof must include:

  • Username or email address of the account

  • Account login history and gameplay records

  • Official message proving the issue was caused by the buyer

    • Message must indicate gameplay date/time, login IP, and reason

  • Sender and recipient email addresses, with timestamp


For 0 Hours Played Products

Proof must show:

  • Username or email address

  • Confirmation the game had 0 hours played at time of sale

  • Account login history with date and time

  • Gameplay hours and date/time

  • Seller's PC date and time


If Account Doesn't Match Description

Video proof must include:

  • Username or email address

  • Login history and gameplay records

  • Game details such as server, region, items, skins, rank, etc., as per the description

  • Seller’s PC date and time


If Account Was Logged In by Others

Video proof must include:

  • Username, email, or ID

  • Seller logging out from their device

  • Account deleted from the seller's device

  • Remaining accounts displayed on the login screen after logout and deletion

  • Device’s date and time

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