Note: This is a general guide. Each game is unique and may require additional proof.
Please upload delivery proof immediately through your Sold Order page upon order delivery.
Delivery proof sent via email will no longer be accepted.
If the delivery proof is not uploaded within the required timeframe or cannot be found in the Sold Order, it will be considered not submitted. This may impact dispute decisions.
Both image and video files are supported.
Upload guidelines:
Supported formats: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv
Size limit: 100MB per file
Max files: 150 per order
For account services, include a screenshot of the login email and password you submitted to the buyer via G2G.
If the account is unverified, show the full page displaying that the email is not verified, along with the username, date, time, and timezone.
For products that support notifications, include screenshots of alerts related to account login, such as IP or device changes and timezone.
For time-limited products, include screenshots that display the remaining duration, current date, and account identity matching the order details.
Screenshots validating successful delivery or account access completion must also be included.
If your screenshot or video content is not in English, please provide a short explanation or translation of what it shows.
G2G may cancel the order if the seller submits fake or incorrect delivery proof.
For further details, refer to the Account Service Rules and Descriptions.
Additional Guidelines for Specific Issue Cases
Note: All screenshots and video proof must be in full-screen mode.
For All Issue Types
Proof must clearly display:
Official email or notification from the game maker showing that the buyer accessed or changed account information
Sender and recipient email addresses, along with date and time
All original registration details (e.g., registered email, registration date, security Q&A, IP address, country, date of birth)
Timezone
If No Original or Recovery Info / Account Got Recovered
Refer to the proof requirements listed under "For All Issue Types".
If Account is Banned / Locked / Other Issues
Proof must include:
Username or email address of the account
Account login history and gameplay records
Official message proving the issue was caused by the buyer
Message must indicate gameplay date/time, login IP, and reason
Sender and recipient email addresses, with timestamp
For 0 Hours Played Products
Proof must show:
Username or email address
Confirmation the game had 0 hours played at time of sale
Account login history with date and time
Gameplay hours and date/time
Seller's PC date and time
If Account Doesn't Match Description
Video proof must include:
Username or email address
Login history and gameplay records
Game details such as server, region, items, skins, rank, etc., as per the description
Seller’s PC date and time
If Account Was Logged In by Others
Video proof must include:
Username, email, or ID
Seller logging out from their device
Account deleted from the seller's device
Remaining accounts displayed on the login screen after logout and deletion
Device’s date and time